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morelloallen's avatar
morelloallen
Reel Rookie
2 years ago

All apps pause after 1 minute of play

If I open Netflix, a video will play for less than a minute and the video pauses and the screen goes black.  If I press 'ok', the video will play again for less than a minute and it happens all over again after every minute of video play.  The same thing happens on all other streaming apps - amazon prime, youtube, hulu., etc,  

Here's what I've tried so far - 

Factory reset

Connection check / network check - perfect

roku software is up to date

all apps checked and confirmed software is up to date 

disabled air play

I've officially run out of ideas on ways to fix the issue.  I have rokus in other rooms that don't have this issue.  

app playback

5 Replies

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  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi morelloallen,

    Thanks for bringing this to our attention.

    If the playback issues happen on multiple devices, this is most likely an issue with the network. That being said, could you try to connect the device to the available mobile hotspot just to check if there will be a difference in the issue?

    Please keep us posted on what you find out.

    Regards,
    Janadee

    • morelloallen's avatar
      morelloallen
      Reel Rookie
      2 years ago

      RokuJanadeeK 

      Hello! I just got around to trying this today and the exact same thing happened.  The connection to the wireless network and to my phone’s hot spot are excellent.   I honestly don’t know what the problem is.  

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi morelloallen,

        Thanks for keeping us posted here in the Roku Community!

        We understand you are having problems streaming with your Roku device. We would be happy to look further into this issue, but we need more details. Please provide us with the following information:

        1. Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
        2. Tracker ID when this issue occurs (when you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID).

        We'll be waiting for your response.
        Best regards,
        Eunice