Forum Discussion

Dfresh567's avatar
Dfresh567
Roku Guru
7 months ago

All Apps Have Stopped Working

I waited 4 or 5 days to see if this issue would be fixed through an update but i think it's worth writing to see if this is something that's happening to other.

Luckily I have an Apple TV I use as a back up that I'm able to access all my apps and it also helps isolate what the issue may be.

Every streaming App. Netflix, Amazon, YouTube, Paramount +, Peacock , Hulu, Disney have all stoppd working.

What weird or strange part about this is the apps all open up and load. For example I can pull up Netflix. Pick the profile, scroll through the options of shows and movies and and choose one and its at that point the apps don't work. So the apps work up to the point to when the content should start.

Any help would be much appreciated

 

 

App playback
  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    7 months ago

    Hi, Dfresh567 

    Thanks for posting here in the Roku Community.

    We appreciate you for raising this concern with us, and our team would like to gather more information for us to investigate on this matter. Can you please provide the details below:

    • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

    The information we gather will be forwarded to the appropriate Roku team for further investigation.

    We hope for your response along with the details requested.

    Best wishes,
    Kash

    • Dfresh567's avatar
      Dfresh567
      Roku Guru
      7 months ago

      RokuTakashi 

      Thank you for your response. Is it ok if I sent that information to you in a private message I dunno if any of the information you need is something I shouldn't. be writing on the community board or not? I probably wont be able to get to it till tomorrow though

    • Dfresh567's avatar
      Dfresh567
      Roku Guru
      7 months ago

      RokuTakashi 

      I probably should have waited a few more days cause when I returned home yesterday everything regarding my Roku, in all ways, was back in perfect working order. All apps are running like they should. Couldn't be happier. Thank you again though.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        7 months ago

        Thanks for the update, Dfresh567 

        We're glad to hear that things are back to normal and are working smoothly as butter!

        If you experience any further issues, feel free to let us know here in the Roku Community.

        Happy Streaming!

        Best wishes,
        Kash

    • Dfresh567's avatar
      Dfresh567
      Roku Guru
      6 months ago

      RokuTakashi 

      Hello again, unfortunately the problem I was having in my original post has returned. Same isssues as before nothing new or unique about it this time around. I waited 4 or 5 days like last time hoping the issue would be fixed. Which was the case before but I think I should probably provide to you the information you requested in your first response to see if it can be looked into.

      Should I send this information in a private message to you. Is this information sensitive in anyway? Thank you again for you help with this matter