Forum Discussion

Barbarahurdas90's avatar
Barbarahurdas90
Newbie
10 months ago

All apps gone and roku store also gone

I was having wifi issues for a few days today my wifi is back app, but all my roku apps are gone including the roku store so I cannot add them back 

1 Reply

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    10 months ago

    Welcome, and thank you for posting here in the Roku Community, Barbarahurdas90.

    Thanks for letting us know about your concern with streaming. Rest assured that we will help you determine the cause and find the best resolution possible. 

    We'd like to assess your concern better and would be great if you could provide us with additional information such as follows:

    • Did you also recently change your location (move places)?
    • Are you still logged into your Roku account on this device? You can check it under Settings > System > About.
    • Did your device recently receive any software update prior to this happening that might have triggered this issue?
    • A photo of what you are currently seeing on your screen.

    We'll be looking forward to your response.

    Best regards,
    Carly