Forum Discussion

Denishiah's avatar
Denishiah
Newbie
2 years ago

All apps are crashing because of the update

Why is that I can select any app on my Roku tv but once I get in the app, I can’t select anything ? Then, then the tv will go back to the main screen on its own and freeze ever since it updated. This has never happened before to any of my Roku tvs . 

6 Replies

  • atc98092's avatar
    atc98092
    Community Streaming Expert

    First try a complete power cycle. And by that I don't mean turning the TV off and back on. You need to use the Settings/System menu and do a System restart (NOT RESET). You can also accomplish this by pulling the power plug for 30 seconds, then plugging it back in. 

    Roku devices (TVs and players) don't ever turn "off" when you power then down. Sometimes they simply need a complete reboot, just like a computer, and that usually clears up hiccups like this. 

    • Djt2's avatar
      Djt2
      Newbie

      Is a restart the same as network reset connection

      • atc98092's avatar
        atc98092
        Community Streaming Expert

        Djt2 wrote:

        Is a restart the same as network reset connection


        No, that merely clears any stored settings for your WiFi or Ethernet connection.

        Is your Roku TV manufactured by Roku, or by one of the other suppliers, such as TCL, Hisense, Sharp, or one of the others? If it's not built by Roku, you might need to contact the manufacturer. If absolutely nothing is working (as you indicated), there is likely a hardware issue that Roku cannot assist with (unless it's a TV actually built by Roku). 

    • Djt2's avatar
      Djt2
      Newbie

      I restarted. And still won’t allow Newsmax app to open

      • testaal's avatar
        testaal
        Newbie

        Newsmax is fascist propaganda, you’re not missing anything important (or real for that matter)