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Deb29's avatar
Deb29
Newbie
5 months ago
Solved

Al Jazeera.....is it being throttled?

Constant buffering even though speed is good...28M


  • Welcome to the Roku Community!
     
    We understand that you're experiencing playback issues when trying to access the channel.
     
    To resolve the issue, we recommend following the steps below.
     
    • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    • Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
    • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
    You can also check for additional resources here: How to resolve a channel playback issue.

    We hope this helps!

    Best,
    The Roku Community Team

2 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator

    Welcome to the Roku Community!
     
    We understand that you're experiencing playback issues when trying to access the channel.
     
    To resolve the issue, we recommend following the steps below.
     
    • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    • Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
    • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
    You can also check for additional resources here: How to resolve a channel playback issue.

    We hope this helps!

    Best,
    The Roku Community Team