Hi makaiguy - thanks for your reply. My systems are all up to date. The two that added the tile to the home screen grid are an Ultra 4k 4800x and a TCL tv 55S515. The other two having the issue are an Ultra 4660x2 and a Premier+ 4630x. Note that Peacock runs fine on both, I just need to search for it first. Once found, it does not give me the option to "Add Channel" to home screen grid, "Check for Updates" or to even "Remove Channel" so I could try to reinstall. The only options available are: "Go To Channel" "Manage Subscription"(meaning cancel) , "View Screenshots" "My Rating" and "Give us Feedback". The good news is I have a reliable workaround by using the "Go To Channel" option, but it sure seems a bit buggy.
Thanks for the post.
If you just added a channel to one of your devices, did you make sure to check for a system update?
For more detailed information about how to check for a system update, visit our Support page here: Update the software on your streaming devices
Please keep us posted what you find out.
Thanks,
Danny
Hi Danny - Yes, I just manually ran the update and all four say they are already up to date. Software Version 11.5.0 Build 4312.
Hi CrazyGuggenheim,
We want to make sure the Roku device you're using is attached to your account. Navigate to Home > Settings > System > About and ensure that the email is exactly the same as the email you use to log in at http://my.roku.com.
Let us know what you find.
Yes, all four of my Roku devices are linked to the same email. Peacock plays fine on all of them - just missing the tile from the home grid on the 4660x2 and the 4630x and unable to add it manually (perhaps because they’re older models?)
