I’ve been watching this channel for 5 weeks. Free on Roku. Today it asks for log in, provides code, code accepted. BUt next step choose service provider, my service provider is not listed. The channel is TV5MondePlus. The service provider is Xfinity, whose streaming TV I do not usé though included in my plan because I have Roku. I.ve notified the channel. Can you get past this so I don’t have to login each time please?
Hi- I am having the SAME problem.
I cannot find anywhere on the Community 'board' an answer to this problem.
Did you resolve the issue?
We registered with TV5MONDEPLUS, we have Roku, and Roku is supposed to work with this channel.
I used the code that was sent, just like you did, and my internet provider is NOT listed in the list.
So I am confused AND very frustrated. It makes no sense. And I don't see a number to call to get tech support.
I am having exact same problem. No support available anywhere.
harri I am confused. You state your internet provider is not listed. However it appears you can successfully login but keep getting logged out after each session. (1) Are you able to successfully login to the channel? (2) Once logged in does the channel work correctly? (3) Assuming the answers to (1) and (2) are yes, do you have to login again each time you access the channel?
Access is supposed to be provided through TV5Monde, which my xfinity internet permits me to sign in on line-not through Roku. But trying to link the TV 5 Monde access with th the TV5MondePlus results in the same whacamole- code from TV accepted but xfinity not a choice. Even if this were put with just a few channels, I might subscribe. But no, Sling and Fubo are more channels I don’t want. And France for the US directed my card to a fraud sight so I had to change my card. Any ideas?
I have Xfinity. I have a subscription to TV5Monde which I have been watching since 1992. Except that I cannot access TV5MondePlus. Contacted TV5Monde USA directly. They say they are still in negotiations with Xfinity so Xfinity allows us to stream it! Was told to put pressure on Xfinity. Have tried but their Chat Bot can't direct me not even to send them (Xfinity) a letter. If I call I get a human half way across the globe..So, the answer is to put pressure on Xfinity. If any of you can, please do so..am still trying.
