Forum Discussion

Outlaws17's avatar
Outlaws17
Newbie
6 months ago
Solved

A&E app closes right after I open it

I just added the A&E app on the Roku tv. It opens but then immediately closes and goes back to the Home Screen. I didn’t even get a chance to add cable tv provider information. There isn’t any option before it closes or crashes. What else can I do? All the other apps work just fine. 

  • Hey Outlaws17​,

    Welcome!

    Thanks for letting us know about the issue you had with the A&E app. Please try the troubleshooting steps below:

    • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    • Restart your Roku device: Press home on your Roku remote, select settings, select system, select power, and system restart.
    • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

    Give these a shot and see if it helps!

    Roku Community Team

3 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator

    Hey Outlaws17​,

    Welcome!

    Thanks for letting us know about the issue you had with the A&E app. Please try the troubleshooting steps below:

    • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    • Restart your Roku device: Press home on your Roku remote, select settings, select system, select power, and system restart.
    • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

    Give these a shot and see if it helps!

    Roku Community Team

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator

      Thanks for keeping us updated, Outlaws17​!

      Great to hear it got sorted out! Just wanted to say, if you're still having any issues or think it's not entirely fixed, please keep us posted.

      Roku Community Team