Forum Discussion

Wildchild60's avatar
Wildchild60
Newbie
3 years ago

Ads are taking way longer than they should because of slow motion with the video but not w/ audio

The issue I'm dealing with is with the ads...the audio is normal but the video is in slow mode so the ads are taking 5-10 x's longer than it should be. I'm not complaining that there's ads cause that...
app playback
RokuNimfa-C's avatar
RokuNimfa-C
Retired Moderator
3 years ago

Hi Wildchild60, 

We appreciate you bringing this to our attention about ads on Roku devices. 

We would be more than happy to look further into this issue. Does the issue only occur on a specific channel or all channels on your Roku device? When did you notice the issue occur? 

Have you tried restarting your Roku device and see if it helps? We would recommend doing this from the Settings menu by navigating to Settings > System > System restart.

Keep us posted on what you find out. 


Regards, 
Nimfa