Forum Discussion

SLSmith's avatar
SLSmith
Newbie
10 months ago
Solved

Add Paramount+ on the existing Roku account

I have an account for Paramount Plus streaming. I want to add it to Roku, but all I get is the option for the free trial. I don't want to pay again. Is the Roku-Paramount something different?

app subscription
  • RokuERey's avatar
    RokuERey
    10 months ago

    Hi SLSmith,

    Welcome to the Roku Community!

    I agree with Kristin2 comment. Some channels on Roku can be accessed through a standalone channel or by subscribing directly through The Roku Channel. If you decide to subscribe directly through The Roku Channel, it's a separate paid subscription, and you won't be able to use any existing credentials.

    Just wanted to drop the differences of the channel itself.

    Standalone channel- which you can access if you have an existing account.

    Channel via The Roku Channel- which cannot be accessed using an existing account but needs a separate subscription through Roku pay.

    I hope this helps.

    Let us know if there's any support we can help.

    Thanks,
    Rey

23 Replies

  • Kristin2's avatar
    Kristin2
    Streaming Star
    10 months ago

    They are the same thing, but you will have to pay for it again.  If you already have an account with them.  You want to get the regular app that does not say on the Roku Channel.  Go to your search, and search for Paramount Plus.  It should come up.

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      10 months ago

      Hi SLSmith,

      Welcome to the Roku Community!

      I agree with Kristin2 comment. Some channels on Roku can be accessed through a standalone channel or by subscribing directly through The Roku Channel. If you decide to subscribe directly through The Roku Channel, it's a separate paid subscription, and you won't be able to use any existing credentials.

      Just wanted to drop the differences of the channel itself.

      Standalone channel- which you can access if you have an existing account.

      Channel via The Roku Channel- which cannot be accessed using an existing account but needs a separate subscription through Roku pay.

      I hope this helps.

      Let us know if there's any support we can help.

      Thanks,
      Rey

      • Aldi0831's avatar
        Aldi0831
        Newbie
        10 months ago

        That is stupid and you should be able to add it to Roku no matter how it's paid.

  • MissJ's avatar
    MissJ
    Newbie
    5 months ago
    • Go to Paramount Plus not the with Roku!
    • when clicked it should bring up a screen to sign in on tv, on internet or with another provider.  I chose on the internet. It gives steps and a passcode you need. 
      I went to Paramountplus.com/roku on my phone
    • It asked for the code on the tv, gave it, all done. Go back to Roku tv
    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      4 months ago

      Hey MissJ!

      Appreciate you sharing your workaround for adding Paramount to an existing account. It’s great to see community members helping each other out, and your solution will help others facing the same problem in this thread.

      If you have any more questions or need a little help, just give us a shout. We’re always here for you! 💜

      Thanks,
      The Roku Community Team

  • Bcs132343's avatar
    Bcs132343
    Reel Rookie
    27 days ago

    We did everything suggested and are STILL getting the “update the payment method” message.  Paramount plus is a separately paid app. And not the Roku.  How does this get fixed?  I’m getting irritated with this…,

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      22 days ago

      Hey Bcs132343

      Thanks for reporting this issue here!

      I understand you're having trouble processing your payment on Paramount Plus, and our team is looking into it. While you're waiting, feel free to reach out to our Roku support by clicking the link below. You can chat with them for further assistance.

      I hope this helps!

      Roku Community Team

    • Kristin2's avatar
      Kristin2
      Streaming Star
      8 days ago

      Try signing in on your phone, or web browser.  Then try to put in your payment method again.  It shouldn’t charge you again.  You’re just updating the payment method.  Maybe it needs the cvv code or something.

  • Kristin2's avatar
    Kristin2
    Streaming Star
    25 days ago

    Which one of these are you using?  It sounds like you’re using the on the Roku Channel one.  Go to the search section and search for Paramount +.  Don’t use the on the Roku channel one if you already have an account.

    • Bcs132343's avatar
      Bcs132343
      Reel Rookie
      25 days ago

      We are using the top one.  I do know the difference.   We are NOT using the Roku one   

  • Kristin2's avatar
    Kristin2
    Streaming Star
    24 days ago

    Did you subscribe through a third party like Hulu, Comcast, or AT&T.  I know sometimes that can cause problems with sign in.