Forum Discussion

bfab's avatar
bfab
Reel Rookie
10 months ago
Solved

ad info box stays on screen

how can i remove the "ad 1 of 3" info box that showed up while streaming a program on amazon prime and stays in the upper right hand corner of the screen for everything, including when i switch to cable?

i am using a TCL Roku TV and have turned the TV off and back on, changed streaming services and switched to hdmi/cable. i have seen various discussions on the community page but have not seen a solution.  is there one?

  • Instead of simply turning the TV off and on, perform a "System restart" under Settings->System->Power or unplug the power for several seconds.

2 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert

    Instead of simply turning the TV off and on, perform a "System restart" under Settings->System->Power or unplug the power for several seconds.