activated channels won't launch
I have confirmed that Peacock and ABC are activated on Roku, yet I can't get them to launch.
Also, Roku messes with my TV settings. For example, it turned off my external speaker system, and I had to reset it.
Roku also sometimes requires me to get back to viewing my TV by going to the TV and pressing the Input button, since that button sometimes does not work on my TV remote.
We appreciate you for joining us here at the Roku Community, Mim_E!
No worries; we're here to find you the best resolution possible. May we first know if your subscription is on both Peacock and ABC channels under Roku or directly from the apps?
As a workaround, we suggest performing a troubleshooting procedure by trying to remove the app by highlighting the app tiles, pressing the star* button on your remote to select "Remove channel", and performing a system reboot by pressing Settings > System > Power (if unavailable, proceed to the next step) > System restart, then re-installing the app through our Channel Store website.
In addition, you can use our Roku Mobile app as an alternative to your physical remote. For further details and assistance, kindly refer to our support link on how to install the Roku mobile app. Lastly, would you mind letting us know what model your external speaker is?
We'll be looking forward to your response, as we are committed to finding a solution to your concerns, and your convenience and satisfaction are what we aim for.
Kind regards,
CarlyThanks for the additional information, Mim_E!
Just to clarify, does the audio issue you've been experiencing only happen to both apps mentioned above? Have you tried to check for your external speaker and TV's compatibility?
Furthermore, you can check for the current version of your Roku streaming device by navigating to your Home screen. Scroll up or down to select Settings > System > About. Other than this, we would still be looking forward to your update. We hope to hear back from you soon!
Kind regards,
Carly
