Forum Discussion

jcgc50's avatar
jcgc50
Roku Guru
7 months ago

AcornTV Through Roku Channel

I saved a few shows to watch later then later came back to check one of them out. First I tried the AcornTV on RokuChannel app and found that your saved shows are nowhere to be found. There is no line item for them or an icon entitled Saved or Favorites on that app.

After spending time on the Roku Channel I finally found that all of my saved shows on Roku Channel are found by heading to the "TV Series" on the menu to the left where all saved shows for premium and non-premium channels are to be found.

All channels and the Roku firmware are automatically updated and I've checked to be sure they are up to date. I'm using the newest version of the 4K streaming stick, 3820.

Please either fix the AcornTV on RokuChannel app or make this easier to find on the Roku Channel app.

app feature

3 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    7 months ago

    Hi jcgc50,

    Thanks for posting in the Roku Community!

    We appreciate your input and feedback about the saved list of the the Roku Channel. Rest assured, our Roku team will be aware of this, as your convenience and satisfaction are among our top priorities. Your cooperation and patience are highly appreciated as we work on improvements to the Roku streaming platform.

    Thank you for your understanding.

    Cheers,
    Riamie

     

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        7 months ago

        Hi, kimjady 

        Thanks for posting here in the Roku Community.

        We understand your concern about having the same issue as reported by the OP regarding the saved contents on the Acorn TV, and we'd like to ensure that we can investigate this matter. Can you please provide the details below:

        • Is this the first time you have experienced the issue?
        • Have you tried checking the Save List from the main menu on The Roku Channel?

         In the meantime, our team is looking further into this issue to be addressed.

        Best wishes,
        Kash