Forum Discussion

Lou59's avatar
Lou59
Newbie
4 years ago
Solved

Acorn TV crashes back to Home Screen

We're having problems with our Roku Streambar.  When watching shows on Acorn TV, it will crash back to the Home Screen after about a minute.  We have tried removing Acorn and reinstalling it.  We have signed out of Acorn and signed back in.  We have cycled power on the TV and on the streambar with no success.

We replaced the streambar with our old Roku player... All Acorn TV shows work perfectly, no crash issues.

We put the streambar back in place; issues come back, shows are crashing back to the Home screen

Model: 9102R

Device ID: 2A1194374227

S/N: YL004U374227

S/W Version: 11.5.0

  • JKTG's avatar
    JKTG
    4 years ago

    What is your TV? Is it 4K HDR? What is your list of options (which one selected) under Roku Streambar Home, Settings, Disply type? Try each of the list options to see if the problem persists.

  • owlshade's avatar
    owlshade
    3 years ago

    Hello Takashi,

    The “Acorn” issue apparently dates back to the Roku release of OS 11.5 in September 2022. Shortly after that release, posters wdaniels47 and perezjj2 commented on how OS 11.5 changed the default picture display type to Automatic. For unknown reasons this affects the playback of programs supplied by AcornTV. The crashes back to home screen issue. Other streaming apps may be affected.

    The original posters determined that changing the Roku display setting to something other than automatic avoids the issue. Acorn did not change anything so thinking it must be their issue is not the approach to use.

    Roku moderators should make it easy for Roku owners to learn what to do if this happens to them. I spent a lot time rebooting, reloading, reconnecting without success until I just happened to find out about the Roku display setting.

    Until this matter can be resolved without user intervention, it should be the first step moderators suggest to resolve it. Also an FAQ for this should be provided.

    Roku owners will be delighted to see their concerns addressed.

    All the best! 

  • owlshade's avatar
    owlshade
    3 years ago

    Hello,

    There is a Roku procedure to avoid “Acorn” crashes. Changing a Roku setting is an answer that has worked. If you already know about it, then ignore this.

    On the Roku device, find and select settings.

    Then scroll to one called display, display type, or something similar and select it

    If the current one checked is automatic, then change it. I used 1080p. The newer the TV, the more choices. Each one may have a short description. Select one that is not automatic. Perhaps any other choice will work, I just selected one I had heard of.

    You will get a black screen, which is followed by an image. Select I See The Image. If no image, you may have picked a setting not supported by that TV and trying another may work.

    Power cycle or reboot the Roku to activate the change.

    Then try an Acorn program that crashed on a previous try.

    If you know other Roku users/owners tell them about this.

    Cheers!

58 Replies

  • JKTG's avatar
    JKTG
    Channel Surfer
    4 years ago

    Do you have a newer 4K HDR Samsung TV? If so, with the Streambar connected, go to the Roku Settings, Display and select something like the 4K HDR 60 fps rather than the recommended 4K HDR10 60 fps.

    • LadyBadger's avatar
      LadyBadger
      Newbie
      4 years ago

      I have tried everything suggested and finally this worked.  Just change the display setting and all is good!  Thanks JKTG!

    • kkenna's avatar
      kkenna
      Newbie
      3 years ago

      I can't think you enough for posting this. Acorn was pretty much unusable until I found this post! 

    • Donnielou's avatar
      Donnielou
      Newbie
      3 years ago

      Oh, yes!  This took care of my problem with Roku and my new LG smart tv!  Thank you.

  • perezjj2's avatar
    perezjj2
    Reel Rookie
    4 years ago

    I am having the same problem with the Acorn Channel and a Roku Streambar Pro (9101R2), I noticed this problem occurring after updating to 11.5. Acorn is working fine with Roku Ultra's and Streaming Sticks I own.  I worked with Roku Support the past 2 weeks and performed all the steps they suggested:

    - Check for new Roku OS Updates, Check the Acorn App Version, Delete Acorn App and Add Back.

    - Reset Roku OS to Factory Settings (which is a pain because I had reset all of my Roku Speakers, check for new Roku OS, Delete Acorn App and Add Back

    - Provided them with a video recording of the problem, which they never acknowledged receiving.

    - Last Support Rep I chatted with finally gave up and told me to contact Acorn since that was the only channel I was having trouble with. I asked him several times if they received my video recording of the problem and he wouldn't respond and then he cancelled the Chat because I brought up another problem I was starting to have with Remote not controlling On/Off with Samsung TV.

    Needless to say Roku Suppport gave up on problem and Now I am working with Acorn Support to resolve issue.  Roku Technical Support is only helpful up to a point and You are battling with 2 vendors.

    • JKTG's avatar
      JKTG
      Channel Surfer
      4 years ago

      What is your TV? Is it 4K HDR? What is your list of options (which one selected) under Roku Streambar Home, Settings, Disply type? Try each of the list options to see if the problem persists.

      • perezjj2's avatar
        perezjj2
        Reel Rookie
        4 years ago

        My TV is a Samsung 4k HDR and the Roku is set to Auto Detect 4k HDR whenever programming is a 4k program.

    • scarp's avatar
      scarp
      Newbie
      3 years ago

      Did you get anywhere with Acorn with this issue. I'm having the same issue but Acorn can't seem to help me. I've gone thru all the steps above as well as others, nothing works. I have no issues with any other apps. I have Roku Ultra. The weird thing is that the app works fine on my living room tv but not the bedroom tv. 

      Hopefully Acorn can send an update that my tv will work with. But its possible, i suppose, that an automatic update happened that my tv isnt compatible with. 

       

      • IdahoEarl's avatar
        IdahoEarl
        Reel Rookie
        3 years ago

        All I can do is tell you what worked for me. Go to Roku Settings, change Roku display settings from automatic to 1080. That's all it took for me to solve this problem. As you know, however, when it comes to information technology, what works for me might not work for you. 

  • perezjj2's avatar
    perezjj2
    Reel Rookie
    4 years ago

    The best solution for now is to change Roku Settings for Display Type to something other than Automatic 4k HDR. The Acorn Channel will work fine. When Roku released 11.5 Update that is when my problems with Acorn started.

    • CrazyCrayon's avatar
      CrazyCrayon
      Newbie
      4 years ago

      Same problem. Only Acorn, only started 2 days ago, only on Roku not on my iPad, Fire stick, or Xbox using Acorn app.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        CrazyCrayon

        Thanks for the post.

        Community users in this thread have reported that changing the Display setting resolved their issue, have you already tried this troubleshooting step to see if that resolves the issue you are experiencing?

        Please keep us posted what you find out and we will be able to assist you further.


        Thanks,
        Danny

  • Anonymous's avatar
    Anonymous
    4 years ago

    Hi  Lou59

    Welcome to the Roku Community!

    To ensure the process of removing and re-adding the Acorn TV channel is successful, make sure to restart your device before adding the channel back in. from the Settings menu by navigating to  Settings > System > System restart > Restart. However, if it still has no dice and the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to Acorn TV support directly to share your feedback.


    Warm Regards,
    Lianna

    • wdaniels47's avatar
      wdaniels47
      Reel Rookie
      4 years ago

      I have an LG TV with Roku 2000.  A couple of days ago, Acorn TV started to crash after a minute or two.  I have no trouble watching it on my PC,  just with my Roku 2000.  I have uninstalled Acorn TV, restarted the Roky 2000 and then added Acorn again.  Doesn't help.  Did you send out an update that has caused this?

      Thanks, Bill

    • Trvrgoldberg's avatar
      Trvrgoldberg
      Newbie
      3 years ago

      I am having similar problems on one of my TVs but not the second.  I am using identical Roku Streaming Stick 4K on Samsung TVs.  On one, my Acorn reverts back to main sign in screen after a minute but will stream without issue on the second Streaming Stick.  It is somewhat intermittent but mostly will not let me stream a program.   

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi Trvrgoldberg,

        Thanks for posting in the Roku Community!

        Apologies for the inconvenience. We would like to know what went wrong so we can assist you further and fix the issue. I have a few questions to better understand the behavior you are seeing:

        1. When did this issue first start occurring?
        2. Could you please verify if the issue you are running into is when you're accessing the content of Acorn TV standalone or through The Roku channel?
        3. Do you observe this behavior while using any other channel(s) on your device?
        4. Have you tried removing the channel, restarting your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then once it loads up again, adding the channel back once more to see if that clears things up?
        5. What troubleshooting steps have you taken so far to try to resolve the issue?

        With more information, we will be able to assist you further.


        Best regards,
        Mary

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    Hi Community users,

    We would recommend try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

    If you are still experiencing an issue, can you please provide us the following information:
    -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
    -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
    -steps to reproduce the issue you are seeing 

    Once we have this information, we will be able to assist you further.


    Thanks,
    Danny

    • samhna16's avatar
      samhna16
      Newbie
      3 years ago

      There IS no "Remove Channel", only "Restart Channel". The only thing it will let you do is Cancel Subscription. Via Roku or Roku on the web, you can't remove the channel without cancelling the subscrption and restarting it.

      However, the solution of switching OFF of 4KHDR10 and using 4K HDR 1080p worked immediately and is still running just fine, 20 minutes later.

      • Dcb1234's avatar
        Dcb1234
        Newbie
        3 years ago

        Ridiculous that changing the resolution from auto to something else fixes the problem but it did.

        Changed from Auto to  4k Dolby vision hdr and acorn is now working. 

         

         

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        csb7268

        Thanks for the post.

        Please feel free to post the information in a reply or if you feel more comfortable, you can send the information in a PM.


        Thanks,
        Danny

    • JoSaySo's avatar
      JoSaySo
      Reel Rookie
      3 years ago

      Well, it continuously happens on my Samsung tv also. So bad, that I’ve cancelled my ACORN subscription. It’s not a unique problem with viewers. Yet the technical team at ACORN keep asking the same old questions. Listen: they either know what the problem is or they don’t. I think it’s the later: it’s above their knowledge so they ask you the consumer lots of questions to ‘let them know.’  Sad. Because I’d like to subscribe to their streaming but it’s a waste of money and anticipation to watch a show. 

      • owlshade's avatar
        owlshade
        Reel Rookie
        3 years ago

        Hi JoSaySo,

        Change the ROKU setting Display Type from Automatic to 1080P.

         

        Programs from outside the US or Canada often crash when Display Type is Automatic. This affects Acorn, tested it today, and possibly others such as BritBox and similar providers.

  • bubba71's avatar
    bubba71
    Newbie
    3 years ago

    Can confirm - Streambar Pro with LG C2 OLED TV - playback controls fail - fast forward, rewind, pause and play would cause playback to crash. Uninstall of app, clearing cache, nothing helped.

    Solution:

    Settings -> Display type

    Change -> Automatic (4K HDR10 at 60fps) to 4K HDR 60fps TV

    • swertfager's avatar
      swertfager
      Reel Rookie
      3 years ago

      Acorn has been crashing for 2 years and I thought I'd tried everything and nothing worked.  THANK YOU SO MUCH, changing the display to 1080 worked like a charm!