Forum Discussion

cg135's avatar
cg135
Newbie
2 months ago

Acorn TV app won't resume the last movie.

Viewing on Acorn TV app on 4K streaming stick. After pausing a video, pressing “Resume Series x Episode y” results in video restarting from the beginning. Selecting the video and pressing the “resume” (vs “Play from Start”) restarts video from the beginning.
I updated Roku and Acorn TV, restarted the app and Acorn TV, deleted are reinstalled the app, etc. Doesn’t matter what series I’m watching, the “resume” button always restarts a video from the very beginning 

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28 Replies

  • Tim381's avatar
    Tim381
    Channel Surfer
    9 days ago

    We keep having episodes "resume" at a place where we didn't stop . Even if I write down the minutes watched of an episode, it still"resumes" somewhere that we had already seen, so we have to fast forward and periodically stop to see if we are now at a point where we have not yet seen yet. Even if I fast forward to the minutes we had watched, it still is at a point where we had still seen that part. 

     

    Can you PLEASE fix this??

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      6 days ago

      Hey Tim381​

      Thanks for sharing this issue!

      To better understand your issue with the movie resume in a specific episode, could you please share:

        • Are you noticing this behavior across all channels, or only on a particular channel? If so, please provide a specific title of the content.
        • What troubleshooting steps have you done so far? 
        • A video or photos can be helpful.

      I'll wait for your response!

      Roku Community Team

      • Tim381's avatar
        Tim381
        Channel Surfer
        6 days ago

        Again: 

        We keep having episodes "resume" at a place where we didn't stop . Even if I write down the minutes watched of an episode, it still"resumes" somewhere that we had already seen, so we have to fast forward and periodically stop to see if we are now at a point where we have not yet seen yet. Even if I fast forward to the minutes we had watched, it still is at a point where we had still seen that part. 

         

        Can you PLEASE fix this??

        AND THEIR RESPONSE:

        If you haven't done all of these steps yet, please try the following:

        • Reboot your Roku
        •  

        Go to Roku Settings, open system update or player settings (depending on the model of the Roku, one of those options will show). Check for update (regardless if it says successful or not it will update the Application)

        •  
        • Check if your device is running low on memory, and if so, delete old channels to make room
        • Delete and re-download the Acorn TV app

         

        Thanks for your patience and determination! We realize you likely already tried most of what's listed above, but we have to cover our bases in order to get you back on track asap!  In the meantime, you should still be able to stream Acorn TV on all other supported devices.

          

        If you have any questions or concerns, please feel free to reach back out so we can assist you.

         

         

        Best wishes,

        Acorn TV

         


        I did as asked and the problem is resolved.

  • fydie's avatar
    fydie
    Newbie
    11 days ago

    I recently rejoined Acorn after taking a couple of years off and the first thing that happened was I was unable to resume watching a show after leaving it....wouldn't allow me to "resume" from the point I left off. I contacted Acorn support and they fixed the problem but only for the episode I was watching at the time....new episodes...still can't "resume". I literally have to keep track of where I am in any show and fast forward to it when I want to return to continue watching it. Every other streaming service lets you pick up from where you left off! Acorn has a problem and they need technicians who can get this app working properly to allow viewers to continue viewing a show without "starting over" from the beginning and fast forwarding to the point they left off. This is ridiculous. 

    • queenctown's avatar
      queenctown
      Binge Watcher
      11 days ago

      I contacted them about two weeks ago and Dm'ed with them on FB several times.   They said it was fixed but it wasn't and clearly still isn't!    You might try again for us :)

  • Schhtick's avatar
    Schhtick
    Reel Rookie
    25 days ago

    I was able to duplicate what AGRAY76 referenced above.  Just click on the episode title first before clicking on the Resume Episode button.  I have a support ticket opened with Acorn.tv on this issue.   Here is ACORN TV contact information if you need it:

    Email: support@acorn.tv

    Phone # : 888-370-2597

     

     

  • AGRAY76's avatar
    AGRAY76
    Newbie
    25 days ago

    I figured it out, finally! Instead of selecting resume episode from the top, go down to the actual episode you need to resume, click on the tile. It will take you back to the top but if you click the resume episode then that time it will work! 

    • Tim381's avatar
      Tim381
      Channel Surfer
      9 days ago

      I've tried both hitting resume as well as going to the tile and opening that way. 

      Neither worked. I've resorted to writing down the minutes watched then, then when I come back, fast forward to that time. I  know...it sucks.

       

      • Tim381's avatar
        Tim381
        Channel Surfer
        9 days ago

        It turns out that didn't work either...I still had to fast forward and keep stopping to see if I was not into a part of the episode we haven't yet seen...which really sucks!!

    • queenctown's avatar
      queenctown
      Binge Watcher
      25 days ago

      Thanks but it didn't work for me either, glad it's working for you.    I stream from a PC.   I opened a ticket through FB messenger yesterday to try to duplicate Joseeee's results, waiting to  hear back.

    • LaxMom98's avatar
      LaxMom98
      Reel Rookie
      25 days ago

      AGRAY76 - Glad that worked for you! I have tried this a number of times and it did not produce the results you are getting. I will try to contact Acorn as others have suggested. 

  • queenctown's avatar
    queenctown
    Binge Watcher
    26 days ago

    Ditto for me.    I watch Acorn with a PC and it restarts at the beginning.  Cleared cookies and all that and it's still doing it.  

  • Schhtick's avatar
    Schhtick
    Reel Rookie
    29 days ago

    I'm having the same issue with the Acorn TV app on a Roku TV.  None of the solutions seem to work.  Issue exists on a Roku ultra as well.

  • Joseeee's avatar
    Joseeee
    Reel Rookie
    30 days ago

    Same here (Acorn Canada)... At least we can see where we stopped, so it is "usefull" to know when to stop when fast forwarding, but still, it's annoying. I wonder if it is a Roku issue or an Acorn issue...? Maybe we should complain to Acorn.

    • Joseeee's avatar
      Joseeee
      Reel Rookie
      26 days ago

      Edit : I contacted Acorn directly (by messenger) and the problem is now fixed for me! I also gave them a link to this discussion, to show other people had this problem. They asked me a few questions (email of my acorn account, type of device used, etc.) and said they would transfer to their developpement team ; less that 48 jours later, I noticed I had been logged out, and when I logged in again, problem was fixed! :)

      So I suggest you all contact them also has it appears they need to access your account individually to fix the problem.

      • Tim381's avatar
        Tim381
        Channel Surfer
        7 days ago

        We keep having episodes "resume" at a place where we didn't stop . Even if I write down the minutes watched of an episode, it still"resumes" somewhere that we had already seen, so we have to fast forward and periodically stop to see if we are now at a point where we have not yet seen yet. Even if I fast forward to the minutes we had watched, it still is at a point where we had still seen that part. 

         

        Can you PLEASE fix this??

         

        I contacted mailto:support@acorntv.com and got this reply:

        Thank you for providing that information. We are more than happy to assist you.

        ​

        In order to troubleshoot, we'll need to work together to identify the source.  

         

        If you haven't done all of these steps yet, please try the following:

        • Reboot your Roku
        •  

        Go to Roku Settings, open system update or player settings (depending on the model of the Roku, one of those options will show). Check for update (regardless if it says successful or not it will update the Application)

        •  
        • Check if your device is running low on memory, and if so, delete old channels to make room
        • Delete and re-download the Acorn TV app

         

        Thanks for your patience and determination! We realize you likely already tried most of what's listed above, but we have to cover our bases in order to get you back on track asap!  In the meantime, you should still be able to stream Acorn TV on all other supported devices. This seemed to have worked after I removed all apps on the roku device that I didn't use.

  • LaxMom98's avatar
    LaxMom98
    Reel Rookie
    2 months ago

    I have this issue as well. I have unplugged the Roku, ensured both the app and the Roku are up to date, I have deleted the app and restarted. None of these have helped. It is infuriating. 

  • RoyB's avatar
    RoyB
    Reel Rookie
    2 months ago

    I am having the same issue. Have not found a solution. One of them must have upgraded and messed up this issue.

    • RoyB's avatar
      RoyB
      Reel Rookie
      2 months ago

      Mine seems to be working now. Unplugged the Roku tv for a couple of minutes.