Thanks for keeping us in the loop, MacInOhio!
We love streaming as much as you do, and we understand how frustrating this issue can be.
To help us investigate further and so the Roku engineering team could look closely into this, could you provide the following information below?
- Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
- Channel build version (Highlight the app from the Home Screen and press the Star * Button)
Please get back to us soon.
Best,
Emman
