Thanks for the details.
Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.
Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.
Keep us posted.
Regards,
Nimfa
I have it plugged into the back of the tv as it is only a USB port type of Roku instead of a outlet type of adapter-Roku. I purchased my Roku in 2017, it works fine and I never was given any power cord as you mentioned or anything else with my Roku when first purchased, to be able to connect it as you mentioned? I’m at a loss because the abc app is my only issue and it works great outside this ABC app problem
i do not want to have to buy a new stick bc of this ongoing abc app issue. Thanks in advance
Thanks for the update.
We're glad to hear that you do not continue to see the issue anymore. However, if you do, as suggested try plugging your Roku device into a power outlet in the wall and see if there's any difference after.
Please keep us posted on how it goes.
Regards,
Nimfa
