Hi kariza
i too am having the same issue with the abc app, especially after removing the app, restating the Roku to then reinstalling it to then have the same continuous cycle 😞
here is my Roku information to have you guys please help fix my issue, thank you A LOT in advance!
(description on what goes wrong, step by step: I open the ABC app, once loaded I go over 3x to the “LIVE TV” option and hit ok. Once it loads, I go down 1 time and hit “watch”. After not even 15 seconds it force closes and goes straight to my home page.
the abc app version # (with the * pressed, to find): version 5.15 • build 2
my Roku device model number:
3800X - Roku Streaming Stick
serial number: YF00E1391954
device ID: CT378E391954
software OS/Version:
version 11.5.0 • build 4312-55
issue ID: 54-103-263
Time stamp: 2023-03-13T17-41Z
please help me fix my issue! If I never would’ve googled my problem I don’t know what the heck I was gonna do otherwise. I’m thankful to have found this forum! TIA!!
savannah
Thanks for the details.
Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.
Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.
Keep us posted.
Regards,
Nimfa
I have it plugged into the back of the tv as it is only a USB port type of Roku instead of a outlet type of adapter-Roku. I purchased my Roku in 2017, it works fine and I never was given any power cord as you mentioned or anything else with my Roku when first purchased, to be able to connect it as you mentioned? I’m at a loss because the abc app is my only issue and it works great outside this ABC app problem
i do not want to have to buy a new stick bc of this ongoing abc app issue. Thanks in advance
Thanks for the update.
We're glad to hear that you do not continue to see the issue anymore. However, if you do, as suggested try plugging your Roku device into a power outlet in the wall and see if there's any difference after.
Please keep us posted on how it goes.
Regards,
Nimfa
