ABC News Live app is dysfunctional at best.First of all, IT AIN'T LIVE... Lets get that straight. (NONE of the "Live" News channels are actually "Live" that I can see.) It's a 30 minutes recorded segment that replays all day.But on to the main point;When I first got my Roku TV, I could watch ABC News Live for about 30 minutes before it would disconnect and go back to the Roku Home screen.Now, 2 weeks later, it will only play for about 5 - 7 minutes before going back to Home Screen.I read in the Support Community that Roku blames it on ABC because it's their app, not Roku's.I call bull. It ONLY HAPPENS ON MY ROKU TV.ABC News Live is the only "channel"/app that does this.If I watch ABC News Live on my "dumb" TV with the streaming box I got from my cable company, it works just fine... not freezing, no going back to the Home screen, etc.Does anyone have a fix for this or is it just a flaw in the ROKU software/TV? Thanks ~

The issue only happens with the ABC app. Removing and restarting does not work.

Hi AlphaDogWelcome to the Roku Community! Does the issue only occur on the ABC New Live app or across other channels installed on your Roku device? Have you tried removing the affected channel ABC New Live app and then re-install it again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart. For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support. Let us know if there's any difference after.Warm Regards,Lianna

Hey Jenbillsmith Thanks for bringing this to our attention. Could you please provide us with the information asked by Anonymous above? We'll be able to further assist you from there. We'll keep an eye out for your response. All the best,Kariza

MamaVanna Thanks for the details. Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior. Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV. Keep us posted. Regards, Nimfa

Hi Community users, Thanks for reporting this to Roku Community! We appreciate you letting us know about this issue with ABC News live crashing to the home screen and we're sorry for any inconvenience this has caused. Please be aware that we are currently aware of the issue and our appropriate team is working diligently to resolve the issue. Rest assured once more information is available I'll be sure to update this Community thread. In the meantime, can you please provide us with the following information: Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button) tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID) steps to reproduce the issue you are seeing Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further. We look forward to your responses and gathering your details.Best regards,Mary

ABC New Live app cuts off and defaults to Home screen

25 Replies

Replies have been turned off for this discussion

Anonymous
3 years ago
Hi AlphaDog
Welcome to the Roku Community!

Does the issue only occur on the ABC New Live app or across other channels installed on your Roku device?

Have you tried removing the affected channel ABC New Live app and then re-install it again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

Let us know if there's any difference after.

Warm Regards,
Lianna
- Hgeiger
  Newbie
  3 years ago
  Hi Roku Team, commenting here because I have the same problem as the original post. I have tried restarting the app as instructed several times with no luck. It’s very frustrating. Any additional insight would be greatly appreciated
  - Anonymous
    3 years ago
    Hi Hgeiger
    
    Welcome to the Roku Community!
    
    Does the issue only occur on the ABC News Live app or across other channels installed on your Roku device?
    
    Have you tried removing the affected channel ABC News Live app and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
    
    For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.
    
    Let us know if there's any difference after.
    
    Warm Regards,
    Lianna
makaiguy
Community Streaming Expert
3 years ago
AlphaDog wrote:
Lets get that straight. (NONE of the "Live" News channels are actually "Live" that I can see.) It's a 30 minutes recorded segment that replays all day.
"Live" in streaming terms means you are viewing it as the streaming source is sending it -- you will see whatever the source is sending at the time. If your source is sending a pre-recorded loop, that's what you are getting because that is what is "live" at the time.
- Jenbillsmith
  Reel Rookie
  3 years ago
  When I watch the ABC app I log into it through my cable provider and am able to stream true live TV just as if I were watching ABC on Cable. I watch wheel of fortune, jeopardy and all prime time shows in real time

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ABC New Live app cuts off and defaults to Home screen

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