ABC app won't stay open already reinstalled
ABC opens then closes
Forum Discussion
I've had the same issue for several months now on 3 different Roku, in different locations. I have tried deleting the ABC app, restarting Roku, reinstalling ABC, no difference.
I spoke with Roku tech support who stated it's an issue with the ABC app. I contacted ABC (Disney) about 8 weeks ago, I get a reply that they are working on it. 4 weeks, no answer, email them back, I get another email they are working on it.
Gave up.
Hi recoil,
Thank you for posting here in the Roku Community!
We would like to further investigate this issue that you're having with the ABC channel. Can you please provide the following information below?
- Are you getting any error messages or codes when launching the channel?
- Is this the only channel that you're having issues with?
- Where are you currently located right now?
- Are you using a VPN?
- What Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
With detailed information, we will be able to assist you further.
Thanks, John
Hi John,
To answer your questions........
- No error message at all the app opens for a second or so and then The Roku goes back to the home screen...here's a link to a video I sent ABC..... Roku/ABC video
- This is the only channel it happens with, the red/black ABC logo which is the main channel with live streaming . All the other ABC channels (local affiliates/news/etc. work.
- I am about 40 miles north of NYC.
- I am NOT using a VPN.
- It's happening on my Roku streaming stick (3820X), a Roku TV that I have (E!AA@$R), and on a friends Streaming Stick.
ABC/Disney has had all this info for for 8 weeks, no help.
That Roku TV is E1AA24R.
Hi, recoil
Thanks for the response.
We appreciate you for providing the information, and we'd like to investigate this issue further. Could you please provide the following details below:
We would be more than happy to look into this issue and we'll need more information. Can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- A photo or video clip referring to the issue,
Once we have this information, we will be able to forward it to the appropriate Roku team for further investigation.
Best wishes,
Kash
Hi John,
my Roku express keeps shutting down and going back Home Screen whenever I’m watching any apps, Hulu - Disney - Netflix - doesn’t matter. I’ve looked for Roku updates, app updates, deleted apps, factory reset Roku, nothing has helped? Do they just go bad after awhile? I feel like it’s less than 2 years old…
Hi AL17,
Greetings from the Roku Community!
We'll be glad to assist you with your streaming problem with your Roku Express. We'd like to know more about it so we can further assist you. Please provide us with more details.
- How are you powering your Roku Express?
- Have you tried restarting your network router?
- How far is your Roku Express from your network router?
- Are you getting any error messages or error codes when trying to play content?
With more details, we can determine what went wrong to further assist you.
Kind regards, Eunice
