Forum Discussion

TigerTail's avatar
TigerTail
Newbie
2 years ago

ABC app won't stay open already reinstalled

ABC opens then closes
app playback
renojim's avatar
renojim
Community Streaming Expert
2 years ago

When you reinstalled it, did you restart your Roku device after you removed it and before you reinstalled it?  If not, try it again.  You can find "System restart" under Settings->System or Settings->System->Power depending on your Roku model.

  • recoil's avatar
    recoil
    Binge Watcher
    2 years ago

    I've had the same issue for several months now on 3 different Roku, in different locations. I have tried deleting the ABC app, restarting Roku, reinstalling ABC, no difference.

    I spoke with Roku tech support who stated it's an issue with the ABC app. I contacted ABC (Disney) about 8 weeks ago, I get a reply that they are working on it. 4 weeks, no answer, email them back, I get another email they are working on it.

    Gave up.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi recoil,

      Thank you for posting here in the Roku Community!

      We would like to further investigate this issue that you're having with the ABC channel. Can you please provide the following information below?

      • Are you getting any error messages or codes when launching the channel?
      • Is this the only channel that you're having issues with?
      • Where are you currently located right now?
      • Are you using a VPN?
      • What Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)

      With detailed information, we will be able to assist you further.

      Thanks,                                                                                                                                                  John

      • recoil's avatar
        recoil
        Binge Watcher
        2 years ago

        Hi John,

        To answer your questions........

        1. No error message at all the app opens for a second or so and then The Roku goes back to the home screen...here's a link to a video I sent ABC.....  Roku/ABC video 
        2. This is the only channel it happens with, the red/black ABC logo which is the main channel with live streaming . All the other ABC channels (local affiliates/news/etc. work.
        3. I am about 40 miles north of NYC.
        4. I am NOT using a VPN.
        5. It's happening on my Roku streaming stick (3820X), a Roku TV that I have (E!AA@$R), and on a friends Streaming Stick.

        ABC/Disney has had all this info for for 8 weeks, no help.