Forum Discussion

Abraham3's avatar
Abraham3
Reel Rookie
5 years ago

A alguien mas le falla el canal de hbo max al poner alguna película?

Cuando inicio una serie funciona bien pero cuando inicio alguna película se traba roku y se reinicia o se sale de la app de hbo max
RokuMary-F's avatar
RokuMary-F
Community Moderator
5 years ago

Hi JoseAntonio,

Welcome to the Roku Community!

Please be noted that we support English in the Roku Community and translate to respond to an unsupported language to understand the issue or inquiry.

Can you please provide us with more specific information about the issue you are experiencing? Does the issue only occur on HBO Max or all channels on your Roku device?

As a first step, you can try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Regards,
Mary

Joe24's avatar
Joe24
Newbie
5 years ago

A mi también  me falla, ya intente todo. Es el único canal que no tiene buen desempeño

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    5 years ago

    Hey Joe24

    Thanks for the post.

    If after attempting the suggestions provided by RokuMary-F above, you are still unable to play videos from one channel while videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

    You can reach out to HBO Max Support here: https://help.hbomax.com/

    All the best,
    Kariza