Forum Discussion

Abraham3's avatar
Abraham3
Reel Rookie
5 years ago

A alguien mas le falla el canal de hbo max al poner alguna película?

Cuando inicio una serie funciona bien pero cuando inicio alguna película se traba roku y se reinicia o se sale de la app de hbo max
Paturro's avatar
Paturro
Newbie
5 years ago

Ya reinicie y reinstalé y persiste.

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
5 years ago

Hi everyone,

Please accept our apologies for any inconvenience this has caused.

If after attempting the suggestions above, you are still unable to play videos from one channel while videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

You can contact HBO Max Support here: https://help.hbomax.com/

All the best,
Kariza

  • rarguellol's avatar
    rarguellol
    Newbie
    5 years ago

    Thanks but why if I play a movie from HBO Max from muy cell phone ir tablet ir has no problem, but ir I play it with Roku it just wont go like everyone else.

    • RSepulvedaS's avatar
      RSepulvedaS
      Reel Rookie
      5 years ago

      Igual a mi me falla HBO MAX. Las peliculas se quedan pegadas y a veces se reinicia ROKU. No he podido ver nada en HBO MAX (tengo Roku Express)

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        5 years ago

        Hi RSepulvedaS

        Thanks for the post.

        Please be advised that we only support English in the Roku Community. We had to use google translate to understand your inquiry.

        Regarding your concern, does it only occur on HBO Max or across other channels installed on your Roku device? If it's just on one channel, removing then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

        1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
           
          • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
             
        2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
           
        3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
           
          • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

        If you are still unable to play videos from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

        You can reach HBO Max Support here: https://help.hbomax.com/

        All the best,
        Kariza