Forum Discussion

lobudgt's avatar
lobudgt
Newbie
2 days ago

4th Gen.Tablo on Roku Express 4k

When playing recorded content today, the recorded content keeps shutting off and returning to the library position, before the recording reaches the end. This is happening after just a couple minutes of play, over and over again. When using my LG TV to watch the same recording, there is no problem.

Both the Tablo and Roku are set to auto update, and are up to date. Both were restarted or power cycled, with no change.

A few days ago, the Tablo was having a similar issue, but when watching live content.

Please Roku, get with Tablo and correct these problems. It make both companies look bad!

app playback

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 hours ago

    Welcome, lobudgt​!

    Thank you for the troubleshooting steps you have taken so far. To investigate further, could you provide the following information?

    • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
    • Tracker ID (Press Home five times, then press Back button five times when the issue occurs)
    • App build version (Highlight the app from the Home Screen and press the Star * Button)

    Appreciate your help.

    Roku Community Team