Forum Discussion

RyanTabone's avatar
RyanTabone
Reel Rookie
2 years ago

4K streaming stick reboot loop

My 4k streaming stick keeps turning off as soon as I play any video stream. It reboots and starts up again. Sometimes it restarts multiple times before I can do anything.

I have tried plugging into the wall using the adapter provided in the box. I have done a factory reset. I have ensured adequte ventillation. I have turned off bandwidth saver. All to no avail. The roku was working perfectly for over a year, and this problem started happening a few days ago and the roku is now unusable because of it. 

How do I fix this? Is it a hardware issue?

app playback

5 Replies

Replies have been turned off for this discussion
  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Welcome to the Roku Community, RyanTabone!

    We appreciate your effort in reporting this issue to us, and we're here to help.

    Before we proceed, we would like to know if your Roku Stick is working on a different TV. Have you tried plugging the device into a different HDMI port? Also, when did this issue start occurring?

    We look forward to hearing from you and looking closely into this issue.

    Thanks,
    Jharra

    • RyanTabone's avatar
      RyanTabone
      Reel Rookie
      2 years ago

      I have tried it in different HDMI ports on the same tv and got the same results. I just tried it on a different TV and it seems to be working.

      • RyanTabone's avatar
        RyanTabone
        Reel Rookie
        2 years ago

        I can try, but it doesn't seem likely that the issue is with the TV. All 3 ports on the TV have this issue with the Roku. It also worked perfectly for well over a year and only started acting up after the most recent roku update. Nothing about the TV has changed. Does roku no longer work with older LG model TVs?