Forum Discussion

Flyingcircus317's avatar
Flyingcircus317
Reel Rookie
2 months ago
Solved

4/18/25 Software update botched my channels? Not even showing default apps?

Both my streaming stick and older 3 box are showing no apps after this morning's software update. I've rebooted both devices twice. It still shows my email address in settings but ... not logging in or something? What?

  • Flyingcircus317's avatar
    Flyingcircus317
    2 months ago

    After 90 minutes in chat with 2 support / product techs, two reboots, taking pictures of the software version and providing serial numbers, the final suggestion was do a factory reset.

    Factory reset worked, although I'm not sure it was because of that or part of the process re-established the payment method which i had seen a request to establish it in the last day. I hadn't changed it. 

    Factory reset on one device reset the account & fixed the account on BOTH devices - which seems to indicate it was a software glitch.

    Which then required logging back into every streaming service individually - so, save those passwords y'all! 

    Probably irrelevant but the software in the Roku 3 (might be 10 years old device??) hadn't been updated since January. And the remote for it just... stopped working a month ago (yes, i changed the batteries.) 

7 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 months ago

    Hey, Flyingcircus317.

    Thanks for sharing this here!

    Could you also share what specific apps are not showing on your Home Screen? Also, can you please try these troubleshooting steps below?

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    Still not fixed? Please get back to us so we can take a closer look!

    Roku Community Team

    • Flyingcircus317's avatar
      Flyingcircus317
      Reel Rookie
      2 months ago

      After 90 minutes in chat with 2 support / product techs, two reboots, taking pictures of the software version and providing serial numbers, the final suggestion was do a factory reset.

      Factory reset worked, although I'm not sure it was because of that or part of the process re-established the payment method which i had seen a request to establish it in the last day. I hadn't changed it. 

      Factory reset on one device reset the account & fixed the account on BOTH devices - which seems to indicate it was a software glitch.

      Which then required logging back into every streaming service individually - so, save those passwords y'all! 

      Probably irrelevant but the software in the Roku 3 (might be 10 years old device??) hadn't been updated since January. And the remote for it just... stopped working a month ago (yes, i changed the batteries.) 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        2 months ago

        Flyingcircus317, thanks for the update!

        We're glad you're back on streaming! However, we'd like to know more about the issue you encountered with the Roku 3's remote.

        Have you tried connecting another remote to it to see if it works? In the meantime, we recommend installing the Roku Mobile App to see if the device works with it.

        Let us know what you find out!

        Roku Community Team