Forum Discussion

kpetrossie's avatar
7 months ago

(2710x) Stuck on Roku logo when setting up a new Wi-Fi

Hi I am having the same issue.  

 

The Roku hasn't been turned on in a long while.   I was expecting to have to change the wifi settings since our Wifi router has changed but its only showing the Roku logo when turned on.  

i haven't tried reset because I am not sure if it will cause it to need to activate again which it might not be able to do as its an older model

Model 2710x

2 Replies

  • kpetrossie That model is listed on Roku's page as a model that has been discontinued and no longer supported, meaning it cannot run the current operating system, and a lot of apps will no longer work.   I would suspect that is why the device is no longer booting up as even if you do manage to get it to boot up, will likely struggle to connect to a network and work as you would expect it.  

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator

    Hey kpetrossie,

    Just to double-check, have you tried restarting the Roku device and connecting it to Wi-Fi? If so, you can also try a mobile hotspot.

    Keep us posted.

    Cheers,
    Roku Community Team