Deleted - as answered in makaiguy post.
I was told time and time again in my Roku support chat. A brief snippet here. They said there is no fix available because it is legacy. I couldn't find any of the product table classifications yesterday - the links weren't working. Strange.....
The other slight anomaly is I bought the version of roku 4k stick in last quarter of 2018 and I don't think it was called streaming stick+ just 4k stick I think!!!
Name removed to Initial...........
S....
2:54 pm
Thanks for the confirmation, the issue is with the device itself Andrew, the device is a legacy one and you need to upgrade it.
S....
2:54 pm
We can try one simple step and check but I think you've already tried the device reset right?
A....
2:55 pm
It's only about 4 years old? And it is running the same firmware and software version as the other newer one?
S.....
2:56 pm
I can understand but the device was purchased on 2018. We can try to reset the device but the issue was not able to fix, you need to upgrade the device.
A.......
2:57 pm
But what is exactly the issue and why does it not have a problem with Amazon Prime UHD for example, only Now TV uhd?
A.......
2:58 pm
I've already done a factory reset. It made no difference. Also, this problem only started a few weeks ago? What has changed in the last few weeks?
S.....
2:59 pm
It may be the software and the device not able to work with the new software if it is old means.
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3:01 pm
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A.......
3:01 pm
why not make it so that it retains the older software version then. That's what they do on legacy mobile phoones and the like. What about my other 4k+ stick is that legacy too?
S......
3:02 pm
The other device is not legacy Andrew, also there is no option to downgrade the software.
(nb this was in response to my second roku device a 3820eu)
