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j_me_2's avatar
j_me_2
Reel Rookie
2 years ago

13 minute long commercials

What's up with the 13 min long commercials ? It is annoying enough with the 5 second commercials causing the sound to drop out on the show I'm watching thus making me have to cycle back through my device locations on my TV to get the sound back working but now your playing 13 minute long commercials that make me have to use the remote control excessively wearing out batteries ? Should we all start back charging Roku for the $ cost in replacing batteries due to excessive annoying commercials I mean it's only money right ?

4 Replies

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  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi j_me_2,

    Welcome to the Roku Community!

    We're sorry to hear about this and for the inconvenience this has caused. We'd like to know when you started seeing this and what channel you are trying to access when these ads appear.

    Please keep us posted!

    Thanks,

    Rey

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      Where are you seeing 13 minute commercials - on which channel app?

      I suspect some of the free ad supported channels might run an occasional "informercial", especially late at night.

      • j_me_2's avatar
        j_me_2
        Reel Rookie
        2 years ago

        It happens while watching YouTube videos ! They very in time some 2.5 minutes long and now some 13 minutes ! My remote batteries are being used up excessively from these annoying commercials and is unbelievable that's person would be okay with such an annoyance in life ??