Forum Discussion

afmarsh's avatar
afmarsh
Streaming Star
3 years ago

[12.0] NBC Sports Channel Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

Well, it worked for a few months. Now this week when I try and watch a live game on NBC Sports Philadelphia (which yes, I subscribe to) when I click on the game, it just goes to the NBC live channel ...
RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
3 years ago

Hi Community Users!

Thank you for posting here at the Roku Community!

We appreciate you reaching out regarding your issue with the NBC Sports channel.

As of the moment, our concerned team has an ongoing investigation regarding this issue. In the meantime, we need your help. Could you provide the following details below?

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
  • What troubleshooting steps have you performed so far to reproduce the issue?

We'll appreciate your response regarding this concern.

Warm Regards,
Janadee

Amyw717's avatar
Amyw717
Roku Guru
3 years ago

RokuJanadeeK  
please go back and look at the previous thread from March and April of this year. This is the exact same issue that happened before. None of us should have to provide all of this information again, because we’ve already done that. Your team fixed it before, they need to fix it again. I will send you a private message later today once I can obtain this information.