Forum Discussion

Gene1000's avatar
Gene1000
Channel Surfer
5 months ago

“My Stuff” Always Empty On Tubi App

Hello,
I have a ROKU Sound Bar Pro connected to my TV. 
It was working fine, but now when I’m on my TUBI app and select a movie and then add it to “My Stuff”, the “My List” in “My Stuff” is always empty. And yet when I go back to that movie, it says “Remove from My List”. This would indicate that the movie is indeed saved and yet when I open “My Stuff”, it says that it is empty. 
I have tried everything to fix this. Reinstalling, unplugging, clearing the cache, resetting, etc. 
 
Can someone please help. 
Thank you. 

3 Replies

  • denhow's avatar
    denhow
    Roku Guru
    5 months ago

    Have you created a Tubi account and signed in? You can use Tubi without an account but it might help.

     

    • RetroFuture's avatar
      RetroFuture
      Newbie
      5 months ago

      The problem is it is happening to people who are signed in. I have uninstalled and reinstalled Tubi. I not the person that asked the question but experiencing the same thing. I am signed in on my Roku TV, have logged out, back in, uninstalled and reinstalled the app. I plan to reach out to Tubi, if I get a response I will post it here. 

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        5 months ago

        After removing the channel, but BEFORE reinstalling it, did you RESTART** your Roku to clear its memory cache?  Without the restart you may not get a clean reinstall.  This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.

        Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System".   If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

        **On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart.  Use the methods above.