I have experienced this issue also. I also experience intermittent freezes and lockups where roku will not do anything. I checked my internet connection and roku reports it as strong. I checked to see if there were any software updates that it says it is up to date. I just spent the last hour factory resetting my roku t v reloading my apps and then logging in to each one of them... I am getting pretty frustrated with the roku.Lock ups and software issues as well. We all paid dearly for each one of these apps for them to decide a few years into the road that they are now going to force us to pay the same amount but we get to watch commercials. I have two roku t vs. I sure wish they would get their **bleep** and gear and offer the quality that they used to. Or I simply am going to have to buy new TVS and drop roku. They just aren't what they used to be.
Roku is a failed system made by billionaire Anthony Wood that does not give a **bleep** about how horrible his product is. Zero customer r support. Zero return policy.
