Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
9 months ago
Solved

[Waiting on Partner] Tennis Channel Issues

Hey Community, We've received reports from some users experiencing difficulties with the Tennis Channel, such as problems with content playback and loading. If you're experiencing these issues, p...
Waiting on partner
  • RokuCarly's avatar
    RokuCarly
    9 months ago

    Hi Community users!

    Greetings from the Roku Community.

    Thanks for informing us about the playback issues you've experienced within the Tennis Channel. We'd be happy to provide further information regarding this matter and help you contact the right support.

    As this issue is specific to the Tennis Channel, we recommend reaching out to their Support team for additional help and clarification. Please note that most content on the Roku platform is provided by streaming channels that are managed and updated independently by their respective providers.

    You may reach them here: Tennis Channel Support

    Warm regards,
    Carly

makaiguy's avatar
makaiguy
Community Streaming Expert
2 years ago

JMH3-

When you cancel future payments for a channel subscribed to through Roku, the subscription remains in force until your pre-paid subscription period expires.  The way Roku is set up now, there is no way via the Roku user interface to remove the channel while the subscription is still active. 

Try using the official Roku remote app on an Android/iOS phone/tablet connected to one of the Rokus on your account. At the bottom of the first screen, click Search and do a search for the installed channel name. On the resulting screen you should get options to Launch the channel on your Roku, or Remove the channel. I've never tried to remove a subscribed-thru-Roku channel (I haven't had one for years) but some have reported this worked for them even while the subscription is still active.

JMH3's avatar
JMH3
Binge Watcher
2 years ago

I’ve installed official Roku app on my tablet which allowed me to remove Tennis Channel app which is version 1.0 build 29. I next went to the Roku channel store and identified version as 9.0. I added it to my Roku Ultra LT model 4662X. However, this newly reinstalled app does not open. Also clicking on the icon displays that it is version 1.0 build 29. Any ideas? It appears that the current 9.0 version which is dated May 14, 2024 won’t install. May 14th is about the date this Roku app stopped opening.

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    There's something messed up with the app.  I see Tennis Channel+ with a black icon if I search the Channel Store online, but "Tennis Channel" with a green icon if I search on my Roku device.  Either way, "Tennis Channel+" version 1.0 build 29 is installed.  This will take someone from the Tennis Channel or maybe a moderator like RokuMaryEF to figure out what's going on.

    JMH3, the app opens for me, but I don't have a subscription.  After you removed it, did you restart your Roku device from Settings->System or Settings->System->Power (depending on your Roku model) before you installed it again?  If not, try again.

    • JMH3's avatar
      JMH3
      Binge Watcher
      2 years ago

      After removing the Tennis Channel Roku channel from my Roku Ultra LT, I rebooted the Roku box by unplugging it and waited at least a full minute before powering it back on and reinstalling Tennis Channel from Roku channel menu. Unfortunately, it reinstalled 1.0. Version and not the 9.0 Version displayed on the Roku channel menu. It did not open. I’ve since started a ticket on this issue with Tennis Channel. Obviously time consuming and frustrating. I am able to view TC+ on my iPad, but would prefer to view it on my TV.

      • Deedeeright's avatar
        Deedeeright
        Newbie
        11 months ago

        Same issue