[Under Investigation] Paramount Plus rewinds when "Skip Intro" button is hit

I am having the same exact issue. Very frustrating.

I have had the same issue. I did updates, did a factory reset, and did everything I could think of. The screen shows a box on the right-hand side with two buttons (►► and Skip Intro). Trying to press the double arrows is useless... Solution. Press the Enter button in the middle of the remote... You have an arrow up, left, down, and right, and in the middle is the ENTER button. That works for me! 

Zapicles You missed the point of the issue. Clicking enter is how it's supposed to work - the issue is that it's not working. When you hit enter, it doesn't skip it goes back to the very beginning.

I opened a chat with Paramount+. They did something to my account on their side, I signed out of the app on my TV, removed the app, added the app, signed in and.... it's fixed.

Paramount+ upper level support has had me do this three times over the last month... doesn't work for me though.  Still using the watch two minutes, back out, wait for the blue progress bar to appear on the episode or show, and then everything is normal for just that show "fix" 

Hey mrn1 MissMyBike,

Thanks for sharing these details with us.

If you’re running into problems, please share the following:

• Is this a stand-alone, or it is subscribed to the Roku channel?
• Do you have a plan with ads or without ads?
• What Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
• Is this happening on a specific content or on all content?

Also, include your device info:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)

We'll wait for your response.

Thanks,
Roku Community Team

RokuJohnB, here's the information you requested:

• Is this a stand-alone, or it is subscribed to the Roku channel? stand alone
• Do you have a plan with ads or without ads? with ads
• What Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify) Roku streambar
• Is this happening on a specific content or on all content? all content

model: 9102R - Roku Streambar

serial number: YL007D907399

device ID: 2A1227907399

OS version: doesn't list an OS, the software version is 14.5

Tracker ID: 99-151-216

Channel build version: version 9.7 Build: 20250320

Thanks for keeping in touch and providing the additional information, mrn1!

We have passed your information on to our team so they can investigate this problem further.

Your patience and understanding are much appreciated.

Thanks,
Roku Community Team

I have had the same issue. I did updates, did a factory reset, and did everything I could think of. The screen shows a box on the right-hand side with two buttons (►► and Skip Intro). Trying to press the double arrows is useless... Solution. Press the Enter button in the middle of the remote... You have an arrow up, left, down, and right, and in the middle is the ENTER button. That works for me! 

As I said. Hitting enter works for me? Maybe for you or others. Hitting the Fast Forward didn't do anything regarding skipping! So I was just posting a working remedy. Sorry your not getting the problem solved! 

Most of the time on Paramount+ I've been having the same problem. It restarts from the very beginning (including ads) if I rewind, FF or skip intro.  Once in a while it will behave how it is supposed to. It's very frustrating.

Hi, Kayel123 

Welcome!

I understand that you've encountered an issue with the Paramount+ rewind function. Our team is currently looking into this.

In the meantime, we'd like to request for the details below to can forward it with the team:

• Roku device model, serial number, device ID, and OS version. (This can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

Keep us posted.

Thanks,
Roku Community Team

That’s the only thing, that’s been suggested, that’s worked for us. Thank you!

I started chat with paramount 5-6-2025 still no fix