Forum Discussion
Yes the app is updated the remote is number sku3226000779
Model rc-al9
Fcc ID tc2-rcb16
In another TV in my home remote model rc-el3 works fine
- RokuJohnB3 months agoCommunity Moderator
Thanks for the follow-up, Daveb101!
We'll be more than happy to investigate this problem further. Is there a stuck button on your Roku remote?
Please try using the Roku mobile app and see if that will make any difference.
We'll wait for your response.
The Roku Community Team
- mrn13 months agoChannel Surfer
I'm having the same issue. When I hit skip recap or skip intro or fast forward or rewind the episode restarts from the beginning (as in from the ads that play before the episode starts). This only happens with Paramount Plus, not with any other subscription/app. I access the app from the Roku Home Screen (on my Samsung TV). I've updated the app, I've signed out of the app, I've removed it from the home screen, I've rebooted my Roku device and then reinstalled the app. I've done this several times with little to no success (i.e. once or twice it's 'fixed' for one episode and then the problems return). This occurs with anything I try to watch on the Paramount Plus app.
- MissMyBike3 months agoBinge Watcher
I am having the same exact issue. Very frustrating.