Forum Discussion

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
2 months ago

[Under Investigation] Paramount Plus rewinds when "Skip Intro" button is hit

Hey everyone!

We’re aware of an issue with Paramount+ where the video rewinds when you hit the "Skip Intro" button.

Status update (5/15): Our team is currently investigating.

To help us look into it further, could you share the following details?

  • Roku device model, Device ID, Serial Number, and Software version
    (Settings > System > About)

  • Tracker ID (Press Home 5 times, then Back 5 times)

  • App build version (Highlight the app on the Home screen and press the * button)

  • The specific content where you saw the issue

  • Your Paramount+ subscription plan

  • If possible, a short video showing what’s happening

Thanks in advance — your input helps a lot, and we’ll keep you posted with any updates.

Thanks,
Roku Community Team

Under Investigation

85 Replies

  • Daveb101's avatar
    Daveb101
    Channel Surfer
    3 months ago

        I've even done a factory reset. So everything is brand new.  Still the same frustration. 

    • Btr817's avatar
      Btr817
      Newbie
      2 months ago

      Same here, has happened through multiple resets, app deletions/re-installs etc. 

      This is 100% a bug, not an isolated incident. That said it seems to be isolated to Paramount+; I’ve never had the issue w other streaming apps on Roku.

    • PJLEEDS's avatar
      PJLEEDS
      Newbie
      2 months ago

      Same all my apps work fine except for paramountplus. It's really irritating. 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        2 months ago

        Thanks for reporting this, PJLEEDS!

        Looks like you're also having an issue with the fast-forward feature on Paramount+, and we're here to help out.

        Could you share the exact behavior of the issue so we can take a closer look at it?

        We look forward to hearing from you!

        Roku Community Team

    • Jazzman711's avatar
      Jazzman711
      Reel Rookie
      2 months ago

      I have Paramount+/Showtime and watch on a Roku TV.  Despite the claim of no ads, some shows begin with a promotional video advertising another show on Paramount+.  This cannot be skipped, which is annoying enough, but something else has been occurring which is very irritating.  After watching the promotional video, if I attempt to move forward or backward using the navigation key, it will jump back to the beginning and force me to watch the promotional video in its entirety, again.  At that point I can't even navigate to where I was because it keeps forcing me to the beginning.  The one, apparent, workaround I have found is to exit the show I'm watching and then reenter.  At that point, it doesn't show the promotional video and I can navigate  without issue.

      I don't know how to predict when these promotional videos will appear and haven't enough data points to identify other possible workarounds or even if my workaround works consistently but this has occurred several times and I hoped that by reporting it someone might look for and fix the issue.

  • merrilisa's avatar
    merrilisa
    Channel Surfer
    2 months ago

    I have had this issue, as well as fast forward/stop resulting in going back to the beginning of the show.  This has been occurring intermittently for a week or two.  I also have 2 relatively new (weeks old) Roku rechargeable remotes but unsure if these have any correlation.  The requested info is below:

    • Roku device model, Device ID, Serial Number, and Software version
      (Settings > System > About)

    • LR: TCL 55S515, 7118X, YS003T809209, 14.5

    • BR: TCL 49S405, 7104X, YN00C0649726, 14.1

    • Tracker ID (Press Home 5 times, then Back 5 times)

    • LR: 09-195-285

    • BR: 26-195-534

    • App build version (Highlight the app on the Home screen and press the * button)

    • LR: Version 9.8 Build 20250423

    • BR: V 9.8 Build 20250423

    • The specific content where you saw the issue: MULTIPLE, including NCIS, SkyMed, Fire Country, FBI x all 3, etc.

    • Your Paramount+ subscription plan: Ad-free

    • merrilisa's avatar
      merrilisa
      Channel Surfer
      26 days ago

      UPDATE:  Issue completely resolved when PP+ app update was available & applied yesterday.  

  • Grantpsd's avatar
    Grantpsd
    Reel Rookie
    2 months ago

    So it’s really worse than just skip intro on two of my tvs. It’s if you hit forward, reverse, 30 sec rewind, skip recap and skip intro. One of my tvs is a brand new Roku tv the other is a few years old. Seems to be a bug in the app. Here’s my device info:

    ROKU TV 

    Model 75R8BX

    Hardware ID M303X

    serial  X0310034CUDH

    SOFTWARE VER  14.5

    DEVICE ID S126U474CUDH

    App v9.8 build 20250423

     

    TCL ROKU MODEL. 43S421

    serial. X00000TN8MX6

    SOFTWARE VER 14.5

    DEVICE ID S03GD05N8MX6

    APP V9.8 build 20250423

    • Grantpsd's avatar
      Grantpsd
      Reel Rookie
      2 months ago

      Also this happens on anything you watch. Not just one or two shows, it’s all of them

  • Sheeno501's avatar
    Sheeno501
    Newbie
    31 days ago

    Mine was doing the same thing and then I found this and did it and it works great now

    Select the home menu on the remote

    Press these keys, the home button five times

    Up button(once) 

    Rewind (twice) 

    Fast forward (twice) 

    Wait for your Roku to restart might take a second, once it restarted I went back to Paramount and it's works just fine now

     

    • Dcnjr's avatar
      Dcnjr
      Newbie
      29 days ago

      This worked for me. Everyone try it.

      Mine was doing the same thing and then I found this and did it and it works great now

      Select the home menu on the remote

      Press these keys, the home button five times

      Up button(once) 

      Rewind (twice) 

      Fast forward (twice) 

      Wait for your Roku to restart might take a second, once it restarted I went back to Paramount and it's works just fine now

      Thanks Sheeno501 for posting.