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RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
3 months ago

[Under investigation] NowTV App Picture Quality issue

Hey everyone! There have been reports of a picture quality issue with the Now TV app. Status update: Our team is currently investigating the issue. Please share the following details if you're ...
Under Investigation
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
2 months ago

Hey! vip3r09​ 

Now TV app seems to be having some playback issues on your end, too. Mind sharing those details requested above so we can take a further look?

Hoping to get a response soon!

Roku Community Team

vip3r09's avatar
vip3r09
Reel Rookie
2 months ago

Roku Device Model: 3820EU2

Device ID: S0JA34CJNYMN
Serial Number: X025002JNYMN
Software Version: 14.6.4
Tracker ID: MM-388-477
Now TV App Version: 6.9 BUILD 22

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 months ago

    Thanks for the info! vip3r09​ 

    We'll forward this over to the right team for further investigation. In the meantime, please stay tuned to this thread for more updates!

    Roku Community Team

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