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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
10 months ago
Solved

[Under investigation] BET+ login error message: "There is an issue with your subscription payment."

Hi Roku Community users,

We’re aware that some of you are encountering a login error message stating, “There is an issue with your subscription payment,” when trying to access the BET+ channel.

We understand how frustrating this can be and appreciate your patience as we work to resolve it.

Update as of 08/30: 

Our team is actively investigating the issue. We’ll provide updates on this thread as soon as we have more information.

Thank you for your understanding and cooperation.

Best regards,
The Roku Community Team

Under Investigation
  • RokuArjiemar's avatar
    RokuArjiemar
    10 months ago

    Hello Community Users!

    Thank you for bringing this to our attention.

    Update as of 08/30: Roku has notified BET+ about the issue and is actively working on a solution. Addressing this problem is our top priority, and we are dedicated to keeping you updated with any new information.

    We'll update this thread with the latest information as soon as we have it. For better visibility and reference, we'll mark this post as solved.

    Thank you for your patience and understanding.

    Best regards,
    The Roku Community Team

39 Replies

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  • TerrikaPitre's avatar
    TerrikaPitre
    Newbie
    10 months ago

    Hi everyone, I need help with my BET Plus Subscription App. When I log in to the App, it says "There is an issue with your subscription payment. Please visit My.Roku.com/Subscriptions for more details". I have updated my payment method on Roku Website, and on my Roku Device, restart my Roku Device, reset my Internet Connections. I signed out of BET Plus app, signed back in again to see if that helps. I also don't have the Remove Channel on my Device and it's not showing when I press the Star * button on my Remote Control. Nothing is working for me. The only thing I could think of, is to cancel my subscription from BET Plus, and wait a while to Remove the App, reinstall BET Plus App again and sign back in again on my Roku Device.

    • Darrenbattle's avatar
      Darrenbattle
      Newbie
      12 months ago

      Why it says subscription payment for my Roku and I’m trying to watch bet plus that I just paid for a few minutes ago

      • HDMIGuy's avatar
        HDMIGuy
        Roku Guru
        12 months ago

        Darrenbattle If you purchased the subscription through Roku you may have to use the Roku channel to access your subscription.

    • Sunfierce's avatar
      Sunfierce
      Reel Rookie
      11 months ago

      I can’t get my BET+ to work. It says it is on a different channel but I don’t know what channel it is.

      • HDMIGuy's avatar
        HDMIGuy
        Roku Guru
        11 months ago

        Sunfierce There are two BET+ apps.  If you subscribed through Roku use the app labeled BET+ on Roku,, if you subscribed somewhere other than Roku use the BET+ app.  Hope this solves your problem.

    • agtowles's avatar
      agtowles
      Channel Surfer
      11 months ago

      Just renewed subscription.  Channel is not working. Please fix this. Can’t delete the app. There’s no option to do that. 

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        11 months ago

        Hi agtowles,

        Thanks for keeping the Roku Community posted!

        Channel access issues could happen most likely after a renewal, and your device needs a restart sometimes. You can start with a system restart by navigating to Settings > System > Power (if available) > System restart.

        Or let us know more about the issue you're running into and we'll further look into it.

        Thanks,
        Rey

  • Kcdk31's avatar
    Kcdk31
    Newbie
    9 months ago

    Not only cannot I not sign into the app (but I can sign in on phone and computer), I also cannot remove the app to try to re-add it! Literally every other app I can push star and remove,  but not BET!. What am I paying $11 a month!? 😡