Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
2 months ago

[Under Investigation] Audio Issues on Hisense Roku TV After Update

Hi everyone, We’ve received reports about audio issues on Roku TVs after the recent software update. Status Update 5/16: Our team is aware of the issue and is currently working on a fix. In the...
Under Investigation
Richard025's avatar
Richard025
Channel Surfer
2 months ago

Yesterday I sent a detailed message regarding this issue but now I don't see it. I see that the problem is marked as solved. Please advise me on the status of this "unsolved" problem.

  • MMW's avatar
    MMW
    Channel Surfer
    2 months ago

    No, not yet. 

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 months ago

    Hey there, Richard025​.

    Thanks for chiming in!

    Have you tried checking for a software update? If so, can you share the latest software version of your Roku device?

    We'll wait for your reply!

    Roku Community Team

    • MMW's avatar
      MMW
      Channel Surfer
      31 days ago

      I can’t even see the menu on the left to see what I have to choose. 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        31 days ago

        Thanks for the update, MMW​.

        Here's how to perform a software update, and see if that works for you.

        1. Press Home on your Roku remote
        2. Scroll and select Settings
        3. Select System
        4. Select Software update
        5. Select Check Now to manually check for updates

         

        Please keep us posted!

        Roku Community Team