Forum Discussion
Hi Kash,
The problem described in this post (audio out of sync with the picture) happens ONLY when streaming Xfinity and on ALL Xfinity channels. It happens on EVERY Roku device in the house. We have (2) 3810X Roju streaming sticks, (1) WR002 4k+ streaming stick and (1) 3820x2 4k streaming stick.
I tested this with over 10 different streaming services (Roku, netflix, dis+, etc..) and it ONLY happens on Xfinity app. The problem started months ago (I think it was last Fall) and we never had the problem before that.
Leaving the app and returning resyncs, but only for a short time and the audio drifts out of sync again.
This problem is 100% reproducible on the Roku sticks I listed, running the latest Roku software, while streaming the latest Xfinity app.
This is the second time I've posted this information to someone who identified themself as a Moderator in this thread in the last week.
Got a chance to capture the debug info when audio went out of sync this time:
Model 3810X - Roku Streaming Stick+
SW Version 12.0.0 Build 4184-50
GC Version: 9.4.521
Timestamp: 2023-07-19T23:56:42Z
Issue ID: 71-287-996