I also have this problem on all 3 of my Roku devices. This is obviously not a hardware specific issue but an app construction issue that most likely can only be resolved by the apps developer. Please direct your resources to them to resolve ASAP. Failure to do so will cause loss of customers for BOTH of your companies at the minimum depending on if there is malice invoved.
I tried a test for the past week using another streaming device/stick and there were no issues on the non-roku device…. . One interesting finding… there is ~20 second delay on the roku platform vs. the other streaming device. (I tested with two tv’s side by side) very very interesting on the delay with the roku device.
net/net: there does seem to be issues with the xfinity ap on just the roku…
I am also having the out of sync problem on 3 of my roku sticks. I also have a problem where the volume will all of a sudden change to about twice the level.
I went out and bought a Fire stick and so far 3 hours no out of sync audio to video and no volume issues so far. Like others said, I think this all happened when they went to XFi and updated router. Not 100% in that. I’ll keep up to date if this stays steady… if so our other 2 TVs will go the same way unless some solution happens early next week. Bought the 4K fire stick btw. Again, this is specific to xfinity live TV… all others like NetFlix never had the issue… weird
