Hi everyone, We’re aware of the issue where the Watch TCM app crashes back to the home screen when launched. Status Update 6/11: We believe this issue has been resolved! If you're still running into it—or notice anything else—let us know so we can take another look. Thank you,Roku Community Team

Hi everyone, Just a quick update—we were aware of an issue where the Watch TCM app was crashing back to the home screen when launched. Status Update (6/11):Good news! We believe this issue has been resolved. 🎉 If you're still experiencing it—or spot anything else—drop us a note so we can check it out. Thanks!– The Roku Community Team

[Solved] Watch TCM App Crashing to Home Screen?

27 Replies

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smart1946
Newbie
23 days ago
NO it is not resolved...For over a year this appears when trying to use TCM on ROKU... "Authorization for this content failed" ... you click ok and back to the home screen you go... Really, really frustrating as so many people post fixes that fix nothing and run you in a never ending circle of uselessness...Is there no one in the entire world that knows anything?
- typeomuser
  Reel Rookie
  23 days ago
  Sorry you're having this problem but that wasn't and hasn't been the original problem I posted. Never had "authentication failed". This was not a fix for the problem you are stating. My problem was a crash after initializing but it must have been a buggy update by TCM. I've never had a failed authentication error as your noting. The problem I originally noticed was fixed in less than 24 hours.
RokuMaryEF
Community Moderator
31 days ago
Hi everyone,

Just a quick update—we were aware of an issue where the Watch TCM app was crashing back to the home screen when launched.

Status Update (6/11):
Good news! We believe this issue has been resolved. 🎉

If you're still experiencing it—or spot anything else—drop us a note so we can check it out.

Thanks!
– The Roku Community Team
RobertWinters
Reel Rookie
2 months ago
Everything seems to be working again for me. Let's hope it lasts. I need my TCM!
makaiguy
Community Streaming Expert
2 months ago
Now Watch TCM again loading okay for me. Reported app version unchanged, still 1.0, build 111.
- Pompey
  Roku Guru
  2 months ago
  Same here. Working again.
hagen027
Newbie
2 months ago
Roku device TCL model 43S405, Serial number YN0070563221, Software Version 14.5, Device ID HH78A7563221
Tracker ID 21-231-880 (it also says Model: 7126X - Roku TV, Serial number YN00700563221 (HH78A7563221), Software version 14.5.4 * build 5651-30, GC version: 13.16.10)
Version 1.0 build 111
bugs
Reel Rookie
2 months ago
Roku Express 4K+
Roku Device Model: 391X2
Serial Number: X02200G3JV6U
OS Version: 14.5.4 Build: 5944
Device ID: SOHAK493JV6U
Channel build: Spectrum Version 14.8.build 1
Marysroku25
Newbie
2 months ago
Version 1.0 build 111
Model 3800x Roku streaming stick
serial number YF0045618901 (CT 3914618901)
os 14.5.4 build 5944-55
id 01-231-742
makaiguy
Community Streaming Expert
2 months ago
Starting sometime yesterday my Watch TCM app will not load. I get a second or less of their initial "parade of Cs" graphic and sound then it immediately returns to the Roku home screen. It is the same on three different installed Roku streamers.
I have done the following numerous times:
remove the app
reboot the Roku to clear its cache via Settings / System / Power / System restart
reload the Watch TCM app, reloading both from the onscreen user interface and from the channel store website, with the same results.
Settings / System / Software update / Check now continues to indicate all is up to date. Highlighting Watch TCM on the channel grid, pressing * on the remote, and clicking Check for updates continues to result in reporting "Watch TCM has been updated", but the reported version number (1.0, build 111) does not change.
From my most-used setup (livingroom):
Roku model: Roku Ultra 4800RW
Serial number: X01000VT0XEK
Software version: 14.5
- Gidget2021
  Streaming Star
  2 months ago
  There was already a report started on this 7 hours ago - you might want to check out.
  https://community.roku.com/discussions/apps-and-viewing/tcm-roku-app-crashing-immediately/1079483
  - makaiguy
    Community Streaming Expert
    2 months ago
    There was already a report started on this 7 hours ago - you might want to check out.
    Thank you. Prior to posting I did forum searches for both Watch TCM and Turner Classic and neither found that thread.
typeomuser
Reel Rookie
2 months ago

TCM's Roku app has never given me problems until today. I uninstalled TCM app, restarted Roku, reinstalled TCM, updated it and yet it is crashing about a second after initializing TCM. I read in the Roku tech support to contact TCM since the deal with the actual Roku app, but I don't know how to contact them. If anyone is experiencing this problem and/or knows how to contact their tech support I'd appreciate it. I've tried everything and don't know what to do.
- typeomuser
  Reel Rookie
  31 days ago
  Everything is working now. Thanks to everyone for posting and getting this problem fixed... Take care 🔥🎸🔥
- Gidget2021
  Streaming Star
  31 days ago
  The issue has been resolved! Thanks to all!!! 🙂
- jasonchilcott
  Newbie
  2 months ago
  I was also having this issue on both my devices last night and this morning, but it seems to work now.