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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
2 months ago
Solved

[Solved] Watch TCM App Crashing to Home Screen?

Hi everyone,

We’re aware of the issue where the Watch TCM app crashes back to the home screen when launched.

Status Update 6/11: We believe this issue has been resolved!

If you're still running into it—or notice anything else—let us know so we can take another look.

Thank you,
Roku Community Team

Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    31 days ago

    Hi everyone,

    Just a quick update—we were aware of an issue where the Watch TCM app was crashing back to the home screen when launched.

    Status Update (6/11):
    Good news! We believe this issue has been resolved. 🎉

    If you're still experiencing it—or spot anything else—drop us a note so we can check it out.

    Thanks!
    – The Roku Community Team

27 Replies

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  • typeomuser's avatar
    typeomuser
    Reel Rookie
    2 months ago


    TCM's Roku app has never given me problems until today. I uninstalled TCM app, restarted Roku, reinstalled TCM, updated it and yet it is crashing about a second after initializing TCM. I read in the Roku tech support to contact TCM since the deal with the actual Roku app, but I don't know how to contact them. If anyone is experiencing this problem and/or knows how to contact their tech support I'd appreciate it. I've tried everything and don't know what to do.

    • Pompey's avatar
      Pompey
      Roku Guru
      2 months ago

      I have an Ultra 4802. Same issue here.  I already tried the app uninstall, restart box, and re-install app routine.. No fix.

      It could be a Roku problem. If it's a TCM problem, we will have to send an issue report here

      The more reports, the better,

    • elcmay519's avatar
      elcmay519
      Newbie
      2 months ago

      i am experiencing the same on my Roku tv - the tcm app opens normally on my iphone, laptop, etc., - so doesn't this indicate a Roku issue ? reporting as we speak...

      • Pompey's avatar
        Pompey
        Roku Guru
        2 months ago

        Not necessarily. It could be a problem with the TCM backend network, as in a network rate limiting problem.

    • RobertWinters's avatar
      RobertWinters
      Reel Rookie
      2 months ago

      Same problem here. I tried removing and reinstalling, but no dice.

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 months ago

    Starting sometime yesterday my Watch TCM app will not load.  I get a second or less of their initial "parade of Cs" graphic and sound then it immediately returns to the Roku home screen.  It is the same on three different installed Roku streamers.

    I have done the following numerous times:

    • remove the app
    • reboot the Roku to clear its cache via Settings / System /  Power /  System restart
    • reload the Watch TCM app, reloading both from the onscreen user interface and from the channel store website, with the same results.

    Settings / System / Software update / Check now continues to indicate all is up to date.  Highlighting Watch TCM on the channel grid, pressing * on the remote, and clicking Check for updates continues to result in reporting "Watch TCM has been updated", but the reported version number (1.0, build 111) does not change. 

    From my most-used setup (livingroom):
    Roku model:  Roku Ultra 4800RW
    Serial number: X01000VT0XEK
    Software version: 14.5

     

    • Gidget2021's avatar
      Gidget2021
      Streaming Star
      2 months ago

      There was already a report started on this 7 hours ago - you might want to check out.

      https://community.roku.com/discussions/apps-and-viewing/tcm-roku-app-crashing-immediately/1079483

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        2 months ago

        There was already a report started on this 7 hours ago - you might want to check out.

        Thank you.  Prior to posting I did forum searches for both Watch TCM and Turner Classic and neither found that thread.

  • Marysroku25's avatar
    Marysroku25
    Newbie
    2 months ago

     Version 1.0 build 111

    Model 3800x Roku streaming stick

    serial number YF0045618901 (CT 3914618901)

    os  14.5.4 build 5944-55

    id 01-231-742

     

  • bugs's avatar
    bugs
    Reel Rookie
    2 months ago
    • Roku Express 4K+
    • Roku Device Model: 391X2
    • Serial Number: X02200G3JV6U
    • OS Version: 14.5.4 Build: 5944
    • Device ID: SOHAK493JV6U

    Channel build: Spectrum Version 14.8.build 1

  • hagen027's avatar
    hagen027
    Newbie
    2 months ago

    Roku device TCL model 43S405, Serial number YN0070563221, Software Version 14.5, Device ID HH78A7563221

    Tracker ID 21-231-880 (it also says Model: 7126X - Roku TV, Serial number YN00700563221 (HH78A7563221), Software version 14.5.4 * build 5651-30, GC version: 13.16.10)

    Version 1.0 build 111

     

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 months ago

    Now Watch TCM again loading okay for me.   Reported app version unchanged, still 1.0, build 111.

  • RobertWinters's avatar
    RobertWinters
    Reel Rookie
    2 months ago

    Everything seems to be working again for me. Let's hope it lasts. I need my TCM!

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    31 days ago

    Hi everyone,

    Just a quick update—we were aware of an issue where the Watch TCM app was crashing back to the home screen when launched.

    Status Update (6/11):
    Good news! We believe this issue has been resolved. 🎉

    If you're still experiencing it—or spot anything else—drop us a note so we can check it out.

    Thanks!
    – The Roku Community Team

  • smart1946's avatar
    smart1946
    Newbie
    23 days ago

    NO it is not resolved...For over a year this appears when trying to use TCM on ROKU... "Authorization for this content failed" ... you click ok and back to the home screen you go... Really, really frustrating as so many people post fixes that fix nothing and run you in a never ending circle of uselessness...Is there no one in the entire world that knows anything?

    • typeomuser's avatar
      typeomuser
      Reel Rookie
      23 days ago

      Sorry you're having this problem but that wasn't and hasn't been the original problem I posted.  Never had "authentication failed".  This was not a fix for the problem you are stating.  My problem was a crash after initializing but it must have been a buggy update by TCM.  I've never had a failed authentication error as your noting.  The problem I originally noticed was fixed in less than 24 hours.