Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
21 days ago
Solved

[Solved] Viki App – Connection Error Message

Hi everyone,

We’re aware that some users were seeing this error when trying to use the Viki app:
“There has been an unexpected issue. Please check your internet connection and try again.”

Status Update (6/18):
We believe the issue has been resolved for most users. 

If you're still running into problems related to this issue, here’s what you can do:

🔍 Search the Community – You may find a more recent thread discussing the same issue.
📝 Start a New Thread – If you don’t see your issue covered, feel free to create a new post.

Thank you for choosing Roku and for being an active part of our community.

Happy Streaming! 💜

—Roku Community Team

Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    21 days ago

    Hey everyone,

    Status Update (6/18):
    Looks like this issue is resolved for most users, so we’re marking this thread as solved and closing it.

    Big thanks for all the feedback — we’re continuing to work on ways to help you customize your home screen the way you want.

    If anything else comes up, just start a new thread.

    Happy Streaming! 💜
    — Roku Community Team

33 Replies

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  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    21 days ago

    Hey everyone,

    Status Update (6/18):
    Looks like this issue is resolved for most users, so we’re marking this thread as solved and closing it.

    Big thanks for all the feedback — we’re continuing to work on ways to help you customize your home screen the way you want.

    If anything else comes up, just start a new thread.

    Happy Streaming! 💜
    — Roku Community Team

  • RTHamper's avatar
    RTHamper
    Reel Rookie
    25 days ago

     I can see the Viki interface and the trailers run, but when I try to view the drama series I’ve been watching or any series, Viki gives me the following message:

    “There has been an unexpected issue. Please check your internet connection and try again”

    However, my internet connection is fine. I can view videos on other services, just not Viki

    I tried rebooting the Roku and that didn’t solve the problem. I went to network settings on the Roku and checked the connection to the internet. It was fine (as expected). Then I disconnected and reconnected successfully to the internet, but the problem still persists

    Viki has been problematic like this since yesterday (June 13) at 7:30 EDT in the US.  There's a message thread over on the Viki forum where several others have had the same experience since yesterday

    One other observation: I can successfully view Viki dramas on any of my PCs with no problem, just not with the Roku

    I've posted in the Viki forum about this too.  Something has changed with Viki or Roku that has precipitated this problem

     

     

     

    • Lsauce's avatar
      Lsauce
      Newbie
      24 days ago

      Im having the same issue. Everything else is working just the Viki app.

      3820R2 Streaming Stick 4K

      Serial: X0250079TVUS

      SOFTWARE 14.5

    • leires's avatar
      leires
      Reel Rookie
      24 days ago

      Same problem. 

      Roku device model: 9104R - Streambar SE
      Device ID: S0946469GY6L
      Serial Number: X0180099GY6L 
      Software version: 14.5 build 5944-CV
      GC Version: 13.16.10
      Issue ID 6L-238-927

      Thanks in advance.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        24 days ago

        Hey, leires​ and Lsauce​. Thanks for chiming in!

        We've already passed your device details to the investigating team. We'll keep this thread posted, so stay tuned!

        Roku Community Team

    • marnylou's avatar
      marnylou
      Reel Rookie
      24 days ago

      Thank you for providing this workaround!  Roku or Viki still needs to fix the problem, so I hope they are looking into still.