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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
11 months ago
Solved

[Solved] Service Interruption: Roku Device Activation

Hi Roku Community users,

07/29 5:52 am PST

UPDATE: The activation and streaming issues have been resolved.

If you continue to experience problems, please perform a full restart of your device by disconnecting it from the power source, waiting a short while, and then plugging it back in.

We appreciate your patience as we addressed this service interruption.

Previous Update

07/29 5:17 am PST

We are aware of an issue affecting Roku users who cannot activate their devices. Our team is actively working to resolve the problem.

If you're experiencing difficulties with activation, please try again later.

We apologize for the inconvenience and appreciate your patience. To stay updated on the status of this issue, please subscribe to this thread using the menu item above.

Thank you for being so understanding.

Best regards.
The Roku Community Team

Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    11 months ago

    Hi Roku Community users,

    We’re pleased to inform you that the activation issues have been resolved.

    If you’re still experiencing any problems, please try restarting your device by disconnecting it from the power source, waiting a few moments, and then plugging it back in.

    Thank you for your patience and understanding while we worked through this service interruption.

    Happy Streaming! 💜

    Best regards,
    The Roku Community Team

30 Replies

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  • Knight00795's avatar
    Knight00795
    Newbie
    11 months ago

    Just got a roku TV from a friend that factory reset it before I bought it. I'm trying to link my to tv to my account and I've received the email and entered the activation code. When it then transfers me to the roku website I just get a blank roku screen that is constantly reloading. I've tried a different email and the same thing happens. Anyone know how to fix it?

    • Onn24's avatar
      Onn24
      Newbie
      11 months ago

      Omg I have this same issue, please help? Did you fix it?

      • Jan87's avatar
        Jan87
        Newbie
        11 months ago

        I have exactly the same problem. Tried to go chat through their messengers and it just ends the chat. Tried to call their number and it doesn't work. 

  • Markhoffie3's avatar
    Markhoffie3
    Newbie
    11 months ago

    Just bought a Onn. Roku Smart TV. Really excited to use it until I could not activate it. After clicking the email link it takes me to a web page that keeps refreshing over and over again and never works. This is extremely frustrating. Has anyone found any solutions??? 

    • AZNATIVE602's avatar
      AZNATIVE602
      Newbie
      11 months ago

      Same issue I bought one from Amazon brand new and I am unable to activate even after resetting my password when I log into the browser portal it keeps flickering and never displays my account page I cleared out all history tried different browsers all the same result

      • torokornot's avatar
        torokornot
        Reel Rookie
        11 months ago

        i bought a new Roku Ultra from amazon which was delivered today. 

        Having the same problem with the activation page, it keeps on resetting/refreshing which is frustrating.

  • Kelstel's avatar
    Kelstel
    Newbie
    11 months ago

    I've followed all the steps, but once I log-in to Roku the website just keeps trying to load. I see others with similar issues. I've tried the link and the QR code with the same results. Can't get past activation. Also while logged in, when I try to choose "My Account" on the website, the site starts glitching/looping. Help, please.

  • dave-leo's avatar
    dave-leo
    Channel Surfer
    11 months ago

    Cannot activate constant loading.  Reset device, reset modem, used phone then pc, tried barcode, tried new email.  I have taken down every security device I have to no avail. HELP

    • Kelstel's avatar
      Kelstel
      Newbie
      11 months ago

      I am having the same issue.  I've followed all the set-up and activation steps.  Set-up account, but the website just keeps flashing.

      • dave-leo's avatar
        dave-leo
        Channel Surfer
        11 months ago

        I looked on reddit and go this

        Per Reddit :  I work at Roku, we are seeing this problem, and it's being looked at urgently. 

  • Izabelladooley7's avatar
    Izabelladooley7
    Newbie
    11 months ago

    Trying to activate my Roku box. I’ve had this box for a while and when I put my email in it activate it through email the home screen won’t update.. anyone else having this issue? 

    • deb_bfo's avatar
      deb_bfo
      Newbie
      11 months ago

      Yes, my screen wont acknowledge that I've clicked on the activation link in the email and the QR code option isn't working for me either. So frustrating 

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    11 months ago

    Hi Roku Community users,

    We’re pleased to inform you that the activation issues have been resolved.

    If you’re still experiencing any problems, please try restarting your device by disconnecting it from the power source, waiting a few moments, and then plugging it back in.

    Thank you for your patience and understanding while we worked through this service interruption.

    Happy Streaming! 💜

    Best regards,
    The Roku Community Team

  • Onntv24's avatar
    Onntv24
    Binge Watcher
    11 months ago

    My brother gifted me a Onn 24" Roku TV but because he didn't wipe his info, I went ahead and did a factory reset (hard reset in the advanced settings section). From here, I'm able to complete the page where it asks for language, region, and even wifi network. It then checks for software updates, and then it asks for an email address. This where the problem persists. I enter my email address and wait for the email to pop up on my phone. I click on the "activate account" link on my email, and this is where it begins to do an infinite boot loop on the "my.roku.com/signin" page. It just keeps refreshing the page over and over again and never full loads. I've even tried using the QR code sign in instead of email and it's the same thing. I don't know if I'm doing something wrong or if it's on Roku's end. And yes, I have tried unplugging and even tried factory resetting multiple times. This is driving me insane, someone please help me! 

    • eppyeppertime's avatar
      eppyeppertime
      Reel Rookie
      11 months ago

      I’m going to try again in a few hours and will let you know if I get any further.

    • Guardian23's avatar
      Guardian23
      Newbie
      11 months ago
      I am having the same issue. I did a factory reset this morning and cannot get past the Roku account page.
    • andyross's avatar
      andyross
      Roku Guru
      11 months ago

      What page is in the refresh loop? On the phone or the TV? If it's on the phone, can you try using a different browser?

  • Onntv24's avatar
    Onntv24
    Binge Watcher
    11 months ago

    Thank you for looking into this. I've been tearing my hair out for the last 3-4 hours thinking I was doing something wrong with my new Onn Roku TV. I even deleted my entire roku account just to make a new one with the same email to see if that would fix. 

  • JoCePhus's avatar
    JoCePhus
    Newbie
    11 months ago

    Whenever I try to activate my Roku it says to go to Rokusetup.com/activate, but that link does not work!! How do I activate I my Roku HD? The only option is to go to that link and put in the code that’s displayed on the tv!