Forum Discussion

RokuAustin's avatar
RokuAustin
Community Manager
2 years ago
Solved

[SOLVED] Service interruption accessing channels and activating new devices

Resolved This issue is now resolved. If you are still experiencing an issue activating or streaming, you will need to fully restart your device by disconnecting from power, waiting a moment, and pl...
Fixed
  • RokuAustin's avatar
    RokuAustin
    2 years ago

    We believe systems are coming back online now.

    Please restart your device if you are having any trouble streaming or activating your Roku device. If a restart doesn't solve the issue, please disconnect your device from power for a moment, then plug it back in, and try again.

    Thanks for your patience.

billlkay's avatar
billlkay
Newbie
2 years ago

Having the same problem on only one TV. Other two are working fine.

Problem is only on Fubo and Prime other apps okay.

This TV was fine this morning and can get Fubo and Prime on other TV's.

It makes no sense.

RokuAustin's avatar
RokuAustin
Community Manager
2 years ago

We believe systems are coming back online now.

Please restart your device if you are having any trouble streaming or activating your Roku device. If a restart doesn't solve the issue, please disconnect your device from power for a moment, then plug it back in, and try again.

Thanks for your patience.

  • Codiknight's avatar
    Codiknight
    Reel Rookie
    2 years ago

    Please don’t put this under solved it’s still down.

  • vadeltachi's avatar
    vadeltachi
    Streaming Star
    2 years ago

    It has NOT been resolved!

    First it says OPEN APP then it tries to install the app and that fails.

     

  • Beetlebug's avatar
    Beetlebug
    Newbie
    2 years ago

    Still experiencing connection issues. All network wifi connections are good. Tried resetting, still not working.

    • Nick969's avatar
      Nick969
      Reel Rookie
      2 years ago

      Unplug the Roku device for 20 sec.  Then retry. Should work. 

    • Kidina's avatar
      Kidina
      Channel Surfer
      2 years ago

      I cannot even reset - trying to set up a  new device and it won't allow me to do anything. Stuck on the 📺 to pair my new device and nothing works. 

  • Maddog7's avatar
    Maddog7
    Newbie
    2 years ago

    I still am not able to activate my device after factory resetting. 

  • Slucero's avatar
    Slucero
    Newbie
    2 years ago

    I restarts my device and it’s still not working. All of my apps are saying I need to connect to a network and my network connection is good.

  • mishkalove_21's avatar
    mishkalove_21
    Newbie
    2 years ago

    Restart device, that's funny. I did that numerous times to no avail. Finally I did a factory reset. Setting up language and WIFI was no problem. But, when I tried to sign in, it kept saying they can't seem to reach me by email. I finally gave up after 45 minutes. To say I'm p*ssed is an understatement! 

    • westcoastflea1's avatar
      westcoastflea1
      Newbie
      2 years ago

      happening to me as well

  • Aberry0562's avatar
    Aberry0562
    Newbie
    2 years ago

    My Roku is still down 

  • jhuff68's avatar
    jhuff68
    Newbie
    2 years ago

    Definitely not fixed... It won't send the activation email now

  • MGrimm's avatar
    MGrimm
    Reel Rookie
    2 years ago

    Its still saying can't seem to reach you by email.

    • MGrimm's avatar
      MGrimm
      Reel Rookie
      2 years ago

      Email finally excepted and back online

  • Magickim5's avatar
    Magickim5
    Newbie
    2 years ago

    I have been patient this whole time but this is getting old. Mine still doesn't let me past the email screen. Still says "We can't seem to reach you by email"