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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
3 months ago
Solved

[Solved] Roku TV Issue: Prompting to Name or Set Up the Device

Hey everyone,

Status Update 4.2.25: The Roku TV issue should be resolved.

If you're still getting prompted to change the name and set up your device, we need your help.

Please take a photo of the screen and provide the Issue Tracker ID (Press Home 5x, Back 5x) so we can check it out.

Thanks for your patience and continued support of the Roku Community!

============================================================

Status Update 3/27:

We're planning to send a small batch of updates out tomorrow, and as long as that update doesn't cause any issues, most people will see this fix over the next week, but this timeline could change.

Note that this is a backend update, so your firmware version won't change. You can still check for a manual update (Settings > System > System Update > Check Now) to ping for the backend update sooner, but not all TVs will receive it at the same time.

We'll keep you posted and appreciate your patience.

Roku Community Team

Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    3 months ago

    Hey everyone,

    Status Update 4.2.25: The Roku TV issue should now be resolved.

    If you're still seeing prompts to change the name or set up your device, we need your help.

    Please provide the Issue Tracker ID (Press Home 5x, Back 5x) and take a photo of the screen so we can investigate. 

    Thanks for your patience and continued support of the Roku Community!

    Happy Streaming! 💜

74 Replies

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  • John-Mag's avatar
    John-Mag
    Streaming Star
    3 months ago

    My Roku Select uses ARC to connect to a Samsung sound bar. The sound bar is set up to power up and down automatically when the TV is turned on and off. This has worked perfectly for months - until today. Now, when I power up a box pops up on the main menu telling me the sound bar is a newly-connected device that needs to be named and set up. Actually naming and setting up the device doesn't stop the same box from coming up every time I power up. What's happening, and why did it start now?

    • packetrat's avatar
      packetrat
      Streaming Star
      3 months ago

      I'm having the very same issue, which began only within the last week or so, affecting both a Roku Select 43" set and a TCL 55".  In  this case, we use an HDMI-over-Cat6 distribution system to feed video from a computer to multiple Roku TVs. To save electricity, the distribution box is only powered on when being actively used, but once it comes online, suddenly everyone gets bothered by the same useless pop-up box others here have mentioned, despite the input having already been set up and labeled (and re-labeling it over again never helps).

      Beyond fixing this recent regression, it would be nice to also have a menu option buried in settings to disable the "auto detect new inputs" feature altogether. That way, there would be no need to clutter the tiles list with rarely-used inputs; a video-source computer or other automation could send an ECP command to switch a TV over to its feed (e.g. POST to http://my.roku.tv.ip:8060/keypress/InputHDMI4).  Maybe there wouldn't be much demand considering the specialized use case, but such an option could also be an easy mitigation for this phantom pop-up issue, until its root cause can be identified. Default the auto-prompt to on as now, but I'd imagine most here could live without it for a while.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      3 months ago

      Hi John-Mag,

      Thank you for posting here in the Roku Community!

      If your Roku TV prompts you to set up or rename a soundbar after it was previously set up, it likely means the connection has been lost, the soundbar has been disconnected and needs to be repaired, or there might be an issue with the TV's audio settings. 

      Hope you'll find this info useful.

      Best,
      The Roku Community Team

      • John-Mag's avatar
        John-Mag
        Streaming Star
        3 months ago

        It's not a Roku sound bar, but an older-model Samsung.

        All other aspects of the audio setup are working as always. No TV audio configuration changes, audio is set up to use ARC.  Swapped the HDMI/ARC cable, behavior is the same. Sound bar plays audio and TV remote controls volume using ARC correctly.

        I can live with having to close the pointless setup box once in a while, but it's just a weird issue.

    • immrnicegy's avatar
      immrnicegy
      Reel Rookie
      3 months ago

      Mine is doing the same thing. TV is only a couple months old and just started doing this about a week or so ago. Very annoying. With this many reported problems of the same issue, it has to be something on Roku’s end.

      • ab17199's avatar
        ab17199
        Newbie
        3 months ago

        I am having the same exact issue with a Sony receiver using the ARC connection.  This just started within the last week or so. 

  • be-useful's avatar
    be-useful
    Reel Rookie
    3 months ago

    Starting March 2025 my usually reliable Roku TV now asks every single time I power it on to rename HDMI1 with a confusing message about something new being connected. It is a newxfeature, annoying as there is nothing that has changed and this whole process reminds me that people keep fixing things that are  not broken. Will this be acknowledged as a problem or bug and will it stop happening. Really annoying. 

  • lalalallalala1_'s avatar
    lalalallalala1_
    Newbie
    3 months ago

    My roku tv is always on and i have the idle set to where you can see the time and it popped up on my screen saying i connected a device into hdmi 1 i dont have a device connected to that 

    • donglover's avatar
      donglover
      Channel Surfer
      3 months ago

      Yes this is an issue they must have caused with an update as we all experience it now 

  • Jbell66's avatar
    Jbell66
    Newbie
    3 months ago

    "we noticed you connected a new device"   The problem is I have not connected a new device. This problem just started within a week and I have no idea why. is there anywhere in the settings I can turn this aggravating message off?????  I haven't had this problem since I bought the TV two years ago. 

  • avangi01's avatar
    avangi01
    Newbie
    3 months ago

    Patch fixed "we noticed you connected a new device"eARC. Not popping up. But now I only get eARC sound output from one hdmi input device my cable box. My other other hdmi inputs like xBox and media pc no hdmi outputs and my roku apps Plex and Youtube ...no eARC output ...i have to force to TV Audio or Optical for Headphones..

     

    I reset my system to fix ..but did nothing

     

  • StopThePopUps's avatar
    StopThePopUps
    Reel Rookie
    3 months ago

    Good to hear Mary from Roku community tell us they're working on it. I do appreciate that. But I'm very curious what caused this annoying screw up in the first place. This glitch Roku created freaked out a lot of people and has probably got a lot of people just going out and buying new TVs. Ridiculous. Get your act together Roku.

  • angiej's avatar
    angiej
    Newbie
    3 months ago

    My tv is doing the same thing. Says it noticed a new device and I haven’t changed anything. I can’t get to my settings on the tv because of the flashing hdmi prompt.

  • Neveragain1234's avatar
    Neveragain1234
    Newbie
    3 months ago

    This is an absolute joke. I already was completely over your products, but after this I'm never purchasing your products again, and am going to make sure I tell everyone I know about what a joke your products are. Get your stuff together!!!!!!

  • Tgarceau's avatar
    Tgarceau
    Newbie
    3 months ago

    I am still having the problem. How long before the issue is fixed with the prompt to name new connection?

    • Cheshire1978's avatar
      Cheshire1978
      Reel Rookie
      3 months ago

      I would like to know to, this tv is about to have a very bad night, its so annoying