Forum Discussion

RokuAustin's avatar
RokuAustin
Community Manager
2 years ago
Solved

[SOLVED] Roku TV - OTA channels may not be showing up

Update We believe this issue is now resolved, and customers should see their OTA channels again. Please perform a TV restart from the Settings menu by navigating to Home > Settings > System > Power...
Fixed
  • RokuMary-F's avatar
    RokuMary-F
    2 years ago

    Hi Community users,

    We believe that the problem has been resolved, and customers should be able to view their OTA channels once more. Kindly go to Home > Settings > System > Power > Restart in the Settings menu to restart your TV.

    We will be closing this discussion now as we believe that most, if not all, of consumers have resolved this problem.

    If you are still experiencing this issue, go ahead and start a new thread, and shoot me a PM.

    We're going to mark this post as solved and lock the thread. Thanks to everyone who reported this and for your patience while we worked with the channel partner to find a resolution.

    Happy Streaming!

    Roku Community Team

Grailpuffin's avatar
Grailpuffin
Reel Rookie
2 years ago

To follow up, I believe I've uncovered the problem and resolved the situation.  It's a problem of regions and if anyone moves from Canada to USA or vice versa might potentially encounter this same problem on their Roku device or Roku television.

Our problem was a little more unique, but let me run through the situation and solution.

We used to live in Point Roberts, WA USA, on the Canadian border. Although in the USA, our internet service was provided by a Canadian company and as result any geolocation checking would show up as being in Canada. As a result, when I created my Roku account it registered as Canadian and as result eventually my access to USA based Roku content became less and less and eventually degraded to the point of completely not working - I was unable to access any of the content I was used to in Point Roberts, WA after relocating to a different town in Washington state where we have a U.S. based ISP.

This weekend I created a fresh U.S. based account from Bellingham, WA  and tried using that on my TCL Roku TV. Success! Suddenly the range of content became available and everything now works as it should.

Scotteo's avatar
Scotteo
Reel Rookie
2 years ago

This is an apparent bug in your software. We can’t have our customers every day or every software update unplugging their TV and then scanning for channels again repeatedly! We’re tired of it! please fix this issue! And from the posts I’ve read, everyone is affected by this, not just our cable customers, IT IS EVERYONE WITH A ROKU TV!!!

  • Scotteo's avatar
    Scotteo
    Reel Rookie
    2 years ago

    “Fixed for now” - go to Settings -> TV Inputs -> live TV (or whatever it has been named i.e. Antenna, Cable TV, etc.) -> Manage channels -> Hide streaming channels. 
    You will now be able to see all of your channels again. 
    You can still access your streaming channels either with the Live TV app or the Roku Channel app.