[Solved] Roku Device Stuck in Recovery Mode

can someone please help me figure out how to get my tv out of recovery mode?

Hi, hayliewiedeman7 

Greetings, and welcome to the Roku Community.

We came across your post regarding the issue you've encountered with your Roku TV, specifically with being stuck on Recovery Mode, and we'd be happy to assist. We'll provide troubleshooting steps to resolve the issue. Kindly follow the steps below:

Completely Restart the Roku TV

1. Locate the pinhole Reset button on the back of your TV, near the antenna, HDMI, and audio connections.
2. Using a straightened paperclip (or similar), press and hold the reset button for at least 30 seconds.
3. Follow the steps to re-activate the Roku TV once more.

Additionally, you can restart your modem/router before performing the mentioned steps above.

We hope that you find this information useful and resolve the issue you've encountered. Let us know if you have further concerns or inquiries.

Best wishes,
Kash

Help I don't know why it does this

Hi FF2 HELPME57

Welcome, and thanks for taking the time to post to the Roku Community!

We are currently aware of this, and our engineering team has been investigating this issue closely.

FF2, we acknowledge the information you have provided and will update our team on this.

In the meantime, HELPME57, please provide us with the required details so we can send to our appropriate Roku team the additional information for the investigation:

• Roku TV model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Tracker ID (to obtain this, press the Home button 5 times, followed by the Back button 5 times when the issue occurs).
• Photo of the error message for reference.

We're hoping for your patience and understanding as we work on the issue. This thread will provide an update on further developments in the investigation.

All the best,
Chel

My tcl roku tv keep restarting! I tried to press the reset button for 15 seconds and going through the set up but it don’t stay on long enough for me to finish the recovery mode/set up. I tried unplugging and plugging it back in. I tried switching the outlet. Nothing is helping! It still keeps restarting

My TCL Roku tv is locked on purple screen or recovery screen. I cant get to settings or anything. I have no devices except a fire stick witch i have disconnected. However I can get netflicks intermittently. I have internet connection (starlink)I have done the hit home button 5 times then ff etcetera. It always goes back to the purple screen Its been over a week nowI need some help but Roku is not helping at all. Thank you for any assistance  

So a week Has gone by. I have done the factory update with the USB code 6 times I have tried everything.(the tv id is in the photo.) also a code on the tv to copy into updatetv,roku. After code input it would not except the code and locked up I have done this several times and always the purple screen. Also from time to time very intermittently when i hit the netflicks app it comes up and will run netflicks. so we have network hook up

Hi youandme,

Thanks for letting us know about this experience.

Our team is aware of the issue with Roku TV. Could you provide us with the details requested by RokuJechealR? Our Roku engineers need these details to investigate your affected device.

We're anticipating your response with the said details.

Best regards,
Janadee

How do I factory reset if the 30 second holding of the reset button doesn't work (it only recovery resets)?

Thanks.

Hi, neanderthal77.

Welcome to the Roku Community!

We understand that you wanted assistance in factory resetting your Roku. We want to take a closer look at your concern.

Since it is stuck in recovery mode after reset, to help us understand your concern and lay the best resolution, kindly give us the following details:

• What Roku Device/ TV do you have?
• Please provide the serial number of the Roku Device/TV.

Meanwhile, for more detailed knowledge, you can visit this support article: How to system restart or factory reset your Roku streaming device.

We look forward to hearing from you and looking closely into this issue.

All the best,
Emman

Hi NazhaeS,

Welcome, and thanks for posting to the Roku Community!

We appreciate you bringing this to our attention regarding the issue you've been experiencing with your Roku TCL TV and the troubleshooting steps you took to resolve the issue.

Please be advised that we are currently aware of the issue, and our engineering team has been investigating this issue closely. We do not have any details to give at this time, but once more information is available, we'll update this Community thread.

We're hoping for your patience and understanding as we work on the issue. This thread will provide an update on further developments in the investigation.

All the best,
Chel

Hi!  Thanks for replying! 

The device ID is S0EHR00D219H

Serial # X00700LD219H

Roku TV D305X

onn. model 100058007

Thanks for the additional information, neanderthal77.

We will pass this forward to the relevant team at Roku for a thorough review and investigation. 

We hope to get everything sorted out soon and appreciate you bearing with us.

Please let us know if there's anything else we can do to assist you further.

All the best,
Emman

Hello. My TV is a Hisense model 40H4G. It was last working on June 6, 2024.

The factory reset was attempted two times without success. Both times it defaults to the clock screen and the TV is not operational.

These are the firmware details immediately after performing the factory reset and before completing the setup.

These are the firmware details after completing the setup and the most recent update.

Can the firmware be rolled back to when it was last working?

I have tried everything. I have done the factory update with the usb 5 times it always goes back to purple screen. Prior to the update i tried all the tricks like pressing the home button 5 times then rewind  then pause then ff then pause ETC. I have tried EVERYTHING for the last two weeks. Im at the point of throwing out this LTC Roku to the garbage and buying another tv that will not be a ROKU anything. This has stressed me out totally

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

Roku 55R6+

Was stuck in an endless "installing final updates", so I rebooted it. Now I can't get pass recovery mode because as soon as it restarts, I just get stuck in the final updates thing again. Have tried so many things and nothing has worked to fix it.

tv went into recovery mode. we have followed all steps to update software via flashdrive and wireless. the flashdrive works all the way up until the last step and then the 6-digit response code comes up invalid every time! 

Hi brandemcdaniel,

Welcome, and thanks for posting to the Roku Community!

We appreciate you informing us about the issue you've been experiencing in the recovery mode issue.

We would be more than happy to investigate and assist you with this. Please send us an image with the error code and your screen.

Also, are you using a Roku TV or a Roku device? Have you tried to connect your Roku device to an alternative wireless network, such as a mobile hotspot, to see if you are still experiencing the issue?

Furthermore, we recommend starting here to troubleshoot issues with Recovery Mode on our Support page: How to use Recovery Mode on your Roku TV™ | Official Roku Support.

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

its an onn. Roku tv. its just showing the purple recovery mode screen and when we get to the response code. it says "response code invalid" 

our serial number is x02000ltdh9y

device id: s0sl435tdh9y

onn. model: 100068372

Hi brandemcdaniel,

Thanks for keeping us updated!

We're sorry to hear about the experience. That's not what we aim for. Please be aware that we have passed along your information to the appropriate Roku team.

In the meantime, we appreciate your patience and understanding regarding this matter.

Let us know if there's anything else we can further assist you with aside from this.

All the best,
Chel

Model c105x

SN x00000cwk6t2

Software version 13.0.0

Gc version 11.7.22

Issue ID. T2-217-217

I am trying to set up my TCL Roku TV but it went into recovery mode during the setup and I try and go through the process but after I select the language and the wifi it connects and says update but once I select that option it pops up and says "Software update failed"

We appreciate the details you have shared, youandme.

Rest assured, we have collected and forwarded the following details to the appropriate Roku team for review and further investigation. We appreciate your patience and understanding in the meantime. Should an update be available for this concern, we'll promptly let this thread know.

Let us know if you have further inquiries regarding this.

All the best,
Janadee