Forum Discussion

RokuAustin's avatar
RokuAustin
Community Manager
2 years ago
Solved

[SOLVED] Roku Activation and Adding Channels

Update 5pm PST

We believe the issue is now resolved. Thanks for your pat.

Previous message
We are aware of an issue affecting some Roku services and are working quickly to restore them. If you're seeing an issue activating a new device or adding new channels, please try again later. You do not need to contact customer support. We'll update this message once services have been restored, and we apologize for the inconvenience! 

Fixed
  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi Community users,

    From the Roku Community, greetings and thanks for the updates!

    We believe that this problem has been resolved, but if you continue to experience difficulties, do let us know, and we will be happy to assist.

    Happy Streaming!

    John

9 Replies

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  • Smccabe81's avatar
    Smccabe81
    Newbie
    2 years ago

    Mine still isn’t working. It keeps saying email cannot be reached. 

  • Papadon's avatar
    Papadon
    Newbie
    2 years ago

    My new out of the box Roku TV is doing the same. Stuck on “updating channels” for more than 2 hour. 

    HELP

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Community users,

      From the Roku Community, greetings and thanks for the updates!

      We believe that this problem has been resolved, but if you continue to experience difficulties, do let us know, and we will be happy to assist.

      Happy Streaming!

      John

  • empire47's avatar
    empire47
    Reel Rookie
    2 years ago

    Same thing here. My Westinghouse Roku tv is one week old and was working fine, then when trying to open certain apps, or open channel properties for any app, it told me it was not connected to the internet even though I verified that it was. Tried resetting the network connection, that didn't help so I did a factory reset from the Roku system menu, started the setup again and now it just spins on the Updating channels screen. My other Roku devices are working fine. Not a happy camper.

    • Noderoc's avatar
      Noderoc
      Newbie
      2 years ago

      Same here… brand new Ultra. Stuck on updating channels.

      • empire47's avatar
        empire47
        Reel Rookie
        2 years ago

        Mine just magically started working, I wonder if there was an issue at Roku? I was able to complete the setup but am still having intermittent issues with Channel properties telling me its not connected to the internet. It took me a couple of tries to get the Prime app installed but that one still won't start. Never had these kind of issues before, strange.